Account is https://forums.d2jsp.org/user.php?i=164049

Because of the special character in the account, system no longer recognises the account. When recovering, says the account is invalid, and doensn't recognise. And the moment it cant recognise, i cannot retrieve/recover it anymore.

Please help.

Thank you.

Try using the contact feature if you haven't already - https://forums.d2jsp.org/contact.php
Best of luck!

Already done.

No reply.

Hi , you can find a guide concerning how to do a proper account recovery right here: https://forums.d2jsp.org/topic.php?t=85837681.
The guide offers several options (such as logged in, logged out password reset or a gold password reset).

Here's a link to the recovery itself: https://forums.d2jsp.org/recovery.php?c=1, be sure to provide as detailed information as you can and try it again. Concerning that apparent issue with the special character used in the user name, then I'm suggesting for you to find a workaround, for example by describing that during the recovery progress itself, e.g in the text box "Please provide us with any other additional information you feel will help us process your claim faster:" Additionally, be sure to incorporate the unique user ID of the account you're looking to recover.

If your account recovery continues to fail after further retry, please refer to this post: https://forums.d2jsp.org/topic.php?t=85862050&f=34&p=574660030#p574660030.