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d2jsp Forums > d2jsp > General Help > Cant Recover Account
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Member
Posts: 1
Joined: Jun 30 2024
Gold: 0.00
Jun 30 2024 07:31pm
I had to make this account just so I can post about this. Im trying to recover my account due to the fact that in order to login, i need the gold password which I forgot(havent logged in in over a year). So i try to the forgot password to try and change it but i forgot which email it was linked to. I tried to do the account recovery but every time i filled the info, i always get an automated message saying they cant validate due to insufficient information. I already provided ny address, paypal account(even included the amount and exact time i purchased gold) and my username ,the only thing i couldnt remember was which email i used. Can an admin please help me. Thanks
Moderator
Posts: 43,519
Joined: Aug 21 2006
Gold: 3,023.68
Trader: Mediator
Jun 30 2024 10:23pm
Hi , you can find a guide concerning how to do a proper account recovery right here. The guide offers several options (such as logged in, logged out password reset or a gold password reset).

Here's a link to the recovery itself: https://forums.d2jsp.org/recovery.php?c=1, be sure to provide as detailed information as you can and try it again.

If your account recovery continues to fail after further retry, please refer to this post.
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