Hi
, you can find a guide concerning how to do a proper account recovery
right here. The guide offers several options (such as logged in, logged out password reset or a gold password reset).
Here's a link to the recovery itself:
https://forums.d2jsp.org/recovery.php?c=1, be sure to provide as detailed information as you can and try it again.
If your account recovery continues to fail after further retry, please refer to
this post.