has anyone heard of this b4
people have actual retail copies and cant
play sp or mp until 10am eastern
like wtf?
Hi, my name is Frank. How may I help you?
2266533321: Why is it that I cant play Crysis 2?
2266533321: I purchased it retail at midnight, which everyone advertises for a midnight release, but I am getting a message that says that I cant play until 10 AM?
2266533321: Please tell me this is'nt so because I usually don't go around giving away my money for free
Frank: I would like to inform you that the servers will be up by 10 AM so i would request you to wait for sometime.
2266533321: I dont need a server to play the campaign
Frank: Its not released till now.
2266533321: And Im sure the Xbox and Ps3 users aren't locked out of their purchases
2266533321: So why is it on sale then?
2266533321: How do I contact a manager?
2266533321: Im sorry I know its not your fault, but If I just walked up to you and took 60 dollars but said hey dont sweat it ill give it back at 10 AM you would not allow it and you would call the police on me
Frank: I would like to inform you that its a preorder.
2266533321: It is not
2266533321: I have a physical copy in my hands with a receipt to prove it
Frank: I would request you to wait for some more time.
2266533321: Let me speak to a manager
2266533321: please
'EA Support' has joined the chat.
EA Support: Hello there, this is Ken. Supervisor on floor. May I have your first name please?
2266533321: Craig
EA Support: Hello Craig, How you doing today?
2266533321: I was doing ok
2266533321: and by today you mean March 22nd right?
2266533321: because today I bought Crysis 2 and cannot play it
EA Support: yes but we still have to wait for the launch of Crysis 2. which is at 10:00 AM CST.
2266533321: Where does it say that anywhere on the box?
2266533321: Ken, I'm gonna ask you the same question I asked Frank
EA Support: Please go ahead Craig.
2266533321: If I walked up to you and took 60 dollars, but said hey Ill give it back in 10 hours what would you do?
2266533321: Because that is exactly what Electronic Arts has done to me
2266533321: Im willing to bet you would either kick my ass or call the police
2266533321: and I wouldn't blame you for either
EA Support: Ok, you have the Preorder and that means you will get In game items but you can only play after the launch of the game. Right?
2266533321: I have a physical copy I purchased from Walmart
EA Support: we still have 13 more hrs for the launch
http://www.ea.com/crysis-22266533321: I have a DVD ROM and Physical copy in my drive as we speak
2266533321: Would you like a picture right next to my receipt?
EA Support: I appreciate that you bought the copy and try to understand so do I. We just have to wait a couple of more hours.
2266533321: You are not understanding
2266533321: I would understand if you said the Multiplayer Servers needed until 10 AM
2266533321: but I cant play the campaign
2266533321: I can do Nothing with this at all
2266533321: It is useless. I have the time to play it now, but at 10 AM I wont
EA Support: Craig, the game will only after one time activation for which we need to wait till launch time.
2266533321: I have never seen an advertised launch time, I have however seen a launch date of March 22nd 2011
2266533321: Which I believe it is
2266533321: I know its not your fault, or Franks, but I really dont think you know what you are doing here
2266533321: You are taking money for a service that doesnt exist.
EA Support: please visit
http://www.ea.com/crysis-2 for the official time of the launch.
2266533321: I dint buy a preorder from walmart
2266533321: What if I bought it on PS3 or Xbox?
2266533321: would I be playing the campaign right now?
EA Support: Craig, its the same thing when we book movie tickets in advance. Don't we wait till the show time?
EA Support: PS3 and X360 will also have to wait till the time.
2266533321: only for multiplayer not the campaign
EA Support: Yes.
2266533321: I want to play the Campaign on PC now just like the PS3 and Xbox owners are
2266533321: I dont want to be penalized for having a 3000 dollar console instead of a 250 dollar one
EA Support: Sorry Craig, we will have to wait till launch time.
2266533321: Then I will have to report a robbery
2266533321: This is seriously ridiculous
2266533321: I understand that cant push the time that they boot the activation servers up, but I want to know why it was sold before 10 AM if I cant use it till then
2266533321: I did not in any way shape of form purchase a preorder
EA Support: Craig, As I said earlier, I'm saying again that we will have to wait till 10:00 AM launch time to play the game. Now is there anything else I can assist you with apart from this.
2266533321: You can give me the phone number of your boss
2266533321: Im not mad at you
2266533321: but this is awful
EA Support: Frank is passing you on the number of phone support.
Frank: If you want to contact us by calling, then you can call 650-628-1001, this service is available between 8AM PST till 5 PM PST.
2266533321: I want a supervisor number
2266533321: not general support
2266533321: Ive already been through two tiers
2266533321: I dont want to have to re explain my frustrations
2266533321: only to be passed around
EA Support: You can straight away ask for supervisor in phone support too.
2266533321: Do you understand why its a terrible idea to sell something people cant use?
2266533321: Last Friday did people buy new Ipads so they could wait 10 hours to turn them on?
2266533321: I know this is all recorded so you cant agree with me, but you know I'm right
2266533321: Id want to keep my job too
EA Support: Craig, Is there anything else I can do for you today? Because we have to wait till 10:00 AM CST for the official launch of the game.
2266533321: Yes one last thing
2266533321: Please be sure to let someone know that next time that EA releases a high profile game, that they should probably be ready for it. I have seen plenty of advertisements promoting a game that is released on March 22nd 2011, but here I am on March 22nd 2011 talking with you instead of enjoying my purchase.
2266533321: This will not be taken lying down
2266533321: and I will call support and let them know how incredibly disappointed I am as well
2266533321: Like I said, I know its not your fault and Im sorry
2266533321: I have been difficult, but I feel you needed to know how upset I am about the way things have worked out.
EA Support: Totally understandable Craig
2266533321: Thanks
Frank: Thank you for your participation. Have a wonderful day. For future reference, a transcript of this chat can be found within the ‘My Stuff’ above.
2266533321: bye