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Please check to make sure your game files are installed correctly.
Right-click on the game in your Library list and go to Properties > Local Files > Verify Integrity of Game Cache.
NOTE: There may be files that fail to validate. This is normal and can be ignored.
After Steam verifies the game cache, try running the game again.
If you continue to experience this issue, please contact the game manufacturer for support.
Thanks steam support

The waiting game continues as I try to contact kabam support again.