Hello there ^nicocf
I would lead you to this topic: "Guide to Account Recovery" :
https://forums.d2jsp.org/topic.php?t=70679141As he has no access to his account, he should use the
step 3. CONTACT.
Even if he doesn't remember the password/e-mail, he might have some clues of how the password was like, or how the e-mail was like (which domain, attempt to remember some e-mail words...)
Also, if he has purchased Forum Gold, it really helps the amount, when he did the purchase, and if he remembers the e-mail which he did the purchase, etc.
In short, tell him to read the whole guide I have provided you, and tell him to add as much evidence as possible. Also, tell him to be patient; it takes a bit to review all the information, and it's reviewed manually. Allow d2jsp 7 days to process the info and to give an answer - if he doesn't get an answer by then, feel free to recover again the account with the same evidence.
Best regards, good luck and have a good day!
This post was edited by Ricci on Mar 28 2020 06:05am