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Worrywart
#1 Mar 19 2018 06:48pm
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How long did they take to reply?

I've been waiting 2 weeks already
Chainsaw47
#2 Mar 19 2018 07:56pm
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It took roughly 2 weeks. I assume it depends mostly on the subject of the inquiry.
ISellLeagueBoosts
#3 Mar 20 2018 09:02am
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Quote (Chainsaw47 @ Mar 19 2018 07:56pm)
It took roughly 2 weeks. I assume it depends mostly on the subject of the inquiry.


This, if you forgot your info and need a password reset, they will send you one in about a day.
Taurean
#4 Mar 20 2018 03:44pm
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2 weeks
MrSkales
#5 Mar 30 2018 01:28pm
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Quote (Chainsaw47 @ Mar 20 2018 01:56am)
It took roughly 2 weeks. I assume it depends mostly on the subject of the inquiry.


This. If it is well written it will take a good 2 weeks more for their third party support to understand it fully, then forward it on to someone competent
TSBoyer
#6 Apr 16 2018 07:58pm
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The submit ticket support team is the worst customer service I've ever seen in any game.
They also love to stall response with bullshit like:
* Can you send me a screenshot?
* Can you explain it again so I have a better idea?
* What exactly do you mean? Is the problem still persisting?

Communicating with them can often feel like you are being professionally trolled.
SnickersSs
#7 Apr 17 2018 05:36am
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I'm wiating like 5 days already for reply (this is my second ticket).
I didn't get reply for first one (different issue) and I sent it back in 2017.
MrSkales
#8 Apr 23 2018 01:00am
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Quote (TSBoyer @ Apr 17 2018 01:58am)
The submit ticket support team is the worst customer service I've ever seen in any game.
They also love to stall response with bullshit like:
* Can you send me a screenshot?
* Can you explain it again so I have a better idea?
* What exactly do you mean? Is the problem still persisting?

Communicating with them can often feel like you are being professionally trolled.


Did you turn it off, then on again?


Yeh the underlined sums it up.
Bicks
#9 Apr 25 2018 04:36pm
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Quote (SnickersSs @ Apr 17 2018 03:36am)
I'm wiating like 5 days already for reply (this is my second ticket).
I didn't get reply for first one (different issue) and I sent it back in 2017.


Took me a hella long time to get them to answer too
Nivian
#10 May 3 2018 08:17pm
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Any other way to figure out my login if I have all my keys, outside of opening a ticket and waiting?
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