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Aug 14 2017 06:43pm
I have a problem with my laptop.
Nowaday if I start to play a game but only with one game doing this, and also sometimes just randomly...firstly I loose the connection and after giving out in blue screen : PC ran into problem , and restart it.

what can I do about this?
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Aug 15 2017 02:19am
- What laptop are you experiencing this on? Make and model, and how old is it?

- Which game do you experience this more in?

- Have you attempted to update the laptop's drivers? If not, do you know how to? If you don't, install Speccy ( https://www.piriform.com/speccy ) and take a screenshot of it and post it here, so we can see what hardware your laptop has and help you find the correct drivers.

- Do you know how hot the laptop is running? You can use software like HWMonitor or Speccy to check its temperatures: http://www.cpuid.com/softwares/hwmonitor.html
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Aug 15 2017 03:47am
Quote (Arkhen @ 15 Aug 2017 08:19)
- What laptop are you experiencing this on? Make and model, and how old is it?

- Which game do you experience this more in?

- Have you attempted to update the laptop's drivers? If not, do you know how to? If you don't, install Speccy ( https://www.piriform.com/speccy ) and take a screenshot of it and post it here, so we can see what hardware your laptop has and help you find the correct drivers.

- Do you know how hot the laptop is running? You can use software like HWMonitor or Speccy to check its temperatures: http://www.cpuid.com/softwares/hwmonitor.html


- Laptop : Acer Predator G9-793 (1 week old at least I bought 1 week ago)
- Diablo 3 most likely because if I run other game there is no any problem
- I updated the drivers 2 days ago all of them but always have problem with Killer Wifi adapter
- The hot is : https://prnt.sc/g8odi9

This post was edited by wolfs666 on Aug 15 2017 03:50am
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Aug 15 2017 04:07am
Have you made absolutely sure that chipset -> LAN -> WLAN/WIFI are updated, preferably in that order?
Did you obtain the latest drivers from: https://www.acer.com/ac/en/ID/content/support-product/6965 ?
And Graphics drivers from: https://www.geforce.co.uk/drivers

If yes to all the above; you can download a tool called BlueScreenView ( http://www.nirsoft.net/utils/blue_screen_view.html ), take a screenshot of it when installed and post it here, so we can see what the laptop's reason for bluescreening was.

This post was edited by Arkhen on Aug 15 2017 04:08am
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Aug 15 2017 08:27am
or just return it
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Aug 15 2017 12:00pm
Quote (wolfs666 @ Aug 15 2017 02:47am)
- Laptop : Acer Predator G9-793 (1 week old at least I bought 1 week ago)
- Diablo 3 most likely because if I run other game there is no any problem
- I updated the drivers 2 days ago all of them but always have problem with Killer Wifi adapter
- The hot is : https://prnt.sc/g8odi9


Never use the killer network software, Its absolutely trash. Download JUST the stand alone driver.
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Aug 15 2017 07:07pm
Quote (Arkhen @ 15 Aug 2017 10:07)
Have you made absolutely sure that chipset -> LAN -> WLAN/WIFI are updated, preferably in that order?
Did you obtain the latest drivers from: https://www.acer.com/ac/en/ID/content/support-product/6965 ?
And Graphics drivers from: https://www.geforce.co.uk/drivers

If yes to all the above; you can download a tool called BlueScreenView ( http://www.nirsoft.net/utils/blue_screen_view.html ), take a screenshot of it when installed and post it here, so we can see what the laptop's reason for bluescreening was.


SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (qcamain10x64.sys) this is the main problem this is what I get every time even if I not play or play I still get it.
Any chance to fix it?
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Aug 15 2017 07:42pm


Might want to try a wired connection temporarily to see if IT works properly.

The qcamain10x64.sys error is a wireless driver error.
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Aug 18 2017 03:31am
Okay its stopped to give me more errors after windows update
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Aug 18 2017 05:52am
Quote (wolfs666 @ 18 Aug 2017 11:31)
Okay its stopped to give me more errors after windows update


Windows 10 has improved their tracking of driver updates (still far from perfect, but better than previous versions), so if updating through Windows has fixed your issues which were pointing at WLAN issues, you must likely didn't have the correct drivers installed.
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