Been dealing with D2R constantly crashing the past 2 months or so, anyone else experiencing this and found a solution? I've search for solutions online (update BIOS, drivers, turn on V-sync, tweak FPS, etc) , none seem to work. Rough timeline of my crash experience:
6 weeks ago: game would freeze right at the start with D2R logo in corner, or game would just show black screen, then go back to windows and show a d2 error code or completely freeze the PC and require a hard computer reset. Other games (hearthstone, slay the spire 2) and any other kind of media (even youtube) stopped would freeze/crash the comp as well. I would start seeing graphical glitches on screen as well like screen artifacts (streaks, small square blocks, etc)
4 weeks ago: took entire PC to where I bought it from for customer service, they updated BIOS, drivers etc and it worked
3 weeks ago: crashes happening again after playing a week. tried all the solutions I could find online e.g. tweaking v-sync + fps, deleting data folder and reinstalling, etc, to no avail. Would see occasional graphical glitches on screen again like before
2 weeks ago: asked co-pilot to help troubleshoot, suggested I use GPU benchmark and I used OCCT, found out there were tons of VRAM errors (18k errors detected in 1 hour). Took card to ZOTAC customer service for checks
1 week ago: ZOTAC CS got back to me confirming VRAM issues and opened up the card, found thermal paste was thin and dried up and replaced it. They ran tests at the center and all seemed fine, returned the card to me
Today: getting crashes again, showing error codes or requiring hard resets. running other games (hearthstone) also causes crashes
Notes:
- I don't play graphically intense games, last one before d2r was Elden Ring and that was over 2 years ago. Other games I play are as mentioned literally just hearthstone battlegrounds, slay the spire 2, and baldur's gate 2 enhanced edition
- I don't overclock my GPU
- entire PC including GPU purchased exactly 3 years ago
Here are my PC stats:
CPU: 13th Gen Intel(R) Core(TM) i9-13900 (2.00 GHz)
RAM: 32GB
GPU: ZOTAC GAMING GeForce RTX 4090 AMP Extreme AIRO 24GB
OS: Windows 11 64-bit
Harddisk: 1TB SSD with 25% free space (D2R installed on this)
Really racking my brain trying to fix the crashes. I actually think the game is just toasting the GPU, so even if I get my current issues fixed again, I may just stop playing d2r if it's killing my card.
Anyone experiencing anything similar and figured out how to fix it?
Any help and insight would be greatly appreciated.
With a 4090 you do NOT have to limit fps for nothing. This is the top of the line GPU. 5090 is still inferior to 4090 since they removed PhysX from it (unable to play older games). 4090 is still king (can play all games old or new).
DLSS is a retarded feature where it increases lag to display higher FPS. Merely ignoring the increased lag part on all DLSS advertisments.
Also you can tune your hardware if you learn about setting optimal BIOS settings for your CPU.
For GPU you have the best GPU so this should not be an issue at all. But I hope you learn about MSI Afterburner and then you can monitor it and set it correctly.
LASTLY..... It could also just be that you have one of the bad CPU's from the 13th and 14th gen release. Intel released suicide batches similar to what apple does to their phones. Killing the product early, so customer has to buy another one, increasing profits.
You should ask the place where you got the pc if they can switch out the cpu or send it in for warranty and claim constant crashing. Unlike apple products, you cant claim warranty on them. Intel forgot to remove warranty so you can still utilize it here for the cpu, if it is a suicide batch.
Edit:
If you learned how to use MSI Afterburner, you could make sure the store isnt setting you up on an overclock thats unstable and also could be causing crashing.
This post was edited by Josiah on May 3 2026 11:19am