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May 3 2026 12:08am
Been dealing with D2R constantly crashing the past 2 months or so, anyone else experiencing this and found a solution? I've search for solutions online (update BIOS, drivers, turn on V-sync, tweak FPS, etc) , none seem to work. Rough timeline of my crash experience:
6 weeks ago: game would freeze right at the start with D2R logo in corner, or game would just show black screen, then go back to windows and show a d2 error code or completely freeze the PC and require a hard computer reset. Other games (hearthstone, slay the spire 2) and any other kind of media (even youtube) stopped would freeze/crash the comp as well. I would start seeing graphical glitches on screen as well like screen artifacts (streaks, small square blocks, etc)
4 weeks ago: took entire PC to where I bought it from for customer service, they updated BIOS, drivers etc and it worked
3 weeks ago: crashes happening again after playing a week. tried all the solutions I could find online e.g. tweaking v-sync + fps, deleting data folder and reinstalling, etc, to no avail. Would see occasional graphical glitches on screen again like before
2 weeks ago: asked co-pilot to help troubleshoot, suggested I use GPU benchmark and I used OCCT, found out there were tons of VRAM errors (18k errors detected in 1 hour). Took card to ZOTAC customer service for checks
1 week ago: ZOTAC CS got back to me confirming VRAM issues and opened up the card, found thermal paste was thin and dried up and replaced it. They ran tests at the center and all seemed fine, returned the card to me
Today: getting crashes again, showing error codes or requiring hard resets. running other games (hearthstone) also causes crashes

Notes:
- I don't play graphically intense games, last one before d2r was Elden Ring and that was over 2 years ago. Other games I play are as mentioned literally just hearthstone battlegrounds, slay the spire 2, and baldur's gate 2 enhanced edition
- I don't overclock my GPU
- entire PC including GPU purchased exactly 3 years ago

Here are my PC stats:
CPU: 13th Gen Intel(R) Core(TM) i9-13900 (2.00 GHz)
RAM: 32GB
GPU: ZOTAC GAMING GeForce RTX 4090 AMP Extreme AIRO 24GB
OS: Windows 11 64-bit
Harddisk: 1TB SSD with 25% free space (D2R installed on this)

Really racking my brain trying to fix the crashes. I actually think the game is just toasting the GPU, so even if I get my current issues fixed again, I may just stop playing d2r if it's killing my card.
Anyone experiencing anything similar and figured out how to fix it?
Any help and insight would be greatly appreciated.

This post was edited by Qudes on May 3 2026 12:08am
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May 3 2026 12:16am
:thumbsup:

/e

:locked:

This post was edited by Omniend on May 3 2026 12:16am
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May 3 2026 01:09am
It's highly unlikely you are damaging the card in any way by simply playing games with it. All modern GPUs and CPUs have a built in mechanism to throttle themselves if they start to overheat. That is what it means when you hear the term "thermal throttling". Essentially the Hardware is limiting or slowing down its performance so it doesn't overheat. This could be because you are pushing it too hard OR it could be because of other issues (i.e. too little or no thermal paste). Long story short here though is that it is very unlikely you are causing harm to your video card because IF you were pushing it to its limits, it would start to slow itself down so it wouldn't run too hot and cause permanent damage. BTW D2R is wayyyyyyyy wayyyyyyyyyy below the limits of a 4090 so I highly doubt you are taxing that card even lightly.

You can install some software that will provide you readings of the onboard sensors on your Graphics card to see IF something is overheating (i.e. the vRAM or the GPU itself). When I used to build a lot of PCs and tinker with overclocking, I think HWinfo was the tool I used.

Honestly though, it just sounds like you received some bad hardware. I would reach out to Zotac for an RMA so you can get a replacement card. Sounds like you may have bought a pre-built, which (I believe) should come with the standard warranty for all its components.

Something else you can also try (which they may ask you if they want you to troubleshoot before returning the card) is to use a different graphics card (if you have one) and see if that also shows the same instability. If it does not then it's a higher chance that their card is the issue and not something else.

Good luck! Feel free to PM me with any other questions and hopefully I can help.
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May 3 2026 01:35am
Not my problem
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May 3 2026 01:41am
Bro, it’s 2026. Who even uses computers these days for gaming? Play console, problem solved.
Member
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May 3 2026 02:12am
Do you load multi clients with d2r ?
also try -ns in the target line after -w , might be Sound related
Does it happen only with d2r ?



This post was edited by WhenLadderReset on May 3 2026 02:26am
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May 3 2026 02:27am
It's highly unlikely you are damaging the card in any way by simply playing games with it. All modern GPUs and CPUs have a built in mechanism to throttle themselves if they start to overheat. That is what it means when you hear the term "thermal throttling". Essentially the Hardware is limiting or slowing down its performance so it doesn't overheat. This could be because you are pushing it too hard OR it could be because of other issues (i.e. too little or no thermal paste). Long story short here though is that it is very unlikely you are causing harm to your video card because IF you were pushing it to its limits, it would start to slow itself down so it wouldn't run too hot and cause permanent damage. BTW D2R is wayyyyyyyy wayyyyyyyyyy below the limits of a 4090 so I highly doubt you are taxing that card even lightly.

You can install some software that will provide you readings of the onboard sensors on your Graphics card to see IF something is overheating (i.e. the vRAM or the GPU itself). When I used to build a lot of PCs and tinker with overclocking, I think HWinfo was the tool I used.

Honestly though, it just sounds like you received some bad hardware. I would reach out to Zotac for an RMA so you can get a replacement card. Sounds like you may have bought a pre-built, which (I believe) should come with the standard warranty for all its components.

Something else you can also try (which they may ask you if they want you to troubleshoot before returning the card) is to use a different graphics card (if you have one) and see if that also shows the same instability. If it does not then it's a higher chance that their card is the issue and not something else.

Good luck! Feel free to PM me with any other questions and hopefully I can help.


Thanks a lot for the info, really appreciate it!!
I'm running some additional tests right now to see if anything pops up, though honestly not feeling hopeful that games will run properly even if tests show up fine.
My PC wasn't a prebuilt, I picked all the parts separately and got the store to assembled, but yes there's warranty for all the components still.

I'll use another card to see if I'm still running into issues. And thank you, will definitely PM you if I run into a dead end again.




Do you load multi clients with d2r ?
also try -ns in the target line after -w , might be Sound related
Does it happen only with d2r ?


No, I only load one d2r. I'll try -ns and -w
My other games run fine, though I've primarily been playing D2R only so I'm not sure if running other games for a period will lead me to issues eventually.
What's been happening recently is after getting cards checked by both seller and zotac CS, D2R would run fine and I'd play it for a week or so and then the crashes would come back. Once the d2r crashes are back, running other games also result in crashes (even a graphically undemanding game like slay the spire 2).

This post was edited by Qudes on May 3 2026 02:30am
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May 3 2026 02:34am
No, I only load one d2r. I'll try -ns and -w
My other games run fine, though I've primarily been playing D2R only so I'm not sure if running other games for a period will lead me to issues eventually.
What's been happening recently is after getting cards checked by both seller and zotac CS, D2R would run fine and I'd play it for a week or so and then the crashes would come back. Once the d2r crashes are back, running other games also result in crashes (even a graphically undemanding game like slay the spire 2).


Yes try playing the game in Windows mode and not full screen , strech you game window where it fits perfectly for you and add -ns to disable sound also lower all ingame settings to Low , if you are veterant player comming from D2 LOD to D2R you dont need that super luxury modern graphic settings to be on Extra High for seeing every details !


This post was edited by WhenLadderReset on May 3 2026 02:35am
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May 3 2026 04:01am
Maybe related to voltage drop from your cpu. I had some random crashes happening to me with other cpu stability sensitive game, civ 5. I think it happens whn the system detects low cpu load and it auto lowers vcore to a certain value that triggers game crash.
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May 3 2026 06:31am
:o
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