Hotmail Account Issues? - Topic

Member

Posts: 16,658

Joined: Oct 27 2009

Gold: 5,428.00

Mar 25 2026 08:00am

Hello, I recently returned to D2 with the recent D2R update and while I am logged in on my PC, I am having issues logging in on my phone. I tried to do a password reset but have not received an email. My account email is a hotmail account and from googling it appears that jsp has an issue with hotmail accounts. Is that really a thing?

Capacitor

Member

Posts: 4,247

Joined: Nov 23 2018

Gold: 108.00

Mar 25 2026 08:24am

Do you know your password? Have you tried changing your email?

You can change your email associated with d2jsp here: https://forums.d2jsp.org/settings.php?c=10

This post was edited by Capacitor on Mar 25 2026 08:25am

Bitis

Trade Assistant

Posts: 34,255

Joined: May 30 2009

Gold: 2,000.50

Trader: Trusted

Mar 25 2026 08:26am

You can recover your account with the link below. Please provide account information that only the account owner would know. This information includes e-mails that may have been used for the account, donation amounts, and even payment information. Any information that is helpful or you may deem helpful please add.

https://forums.d2jsp.org/recovery.php?c=1

Each notification is manually checked by the administrator, so allow some time for it to be checked by an admin.

Only forum administrators have access to information such as payments or e-mail addresses for which the account was registered.

Account recovery guide: https://forums.d2jsp.org/topic.php?t=85837681&f=34s

This post was edited by Bitis on Mar 25 2026 09:04am

PerfectlyCalm

Member

Posts: 16,658

Joined: Oct 27 2009

Gold: 5,428.00

Mar 25 2026 08:52am

Quote (Capacitor @ Mar 25 2026 10:24am)

Do you know your password? Have you tried changing your email?

You can change your email associated with d2jsp here: https://forums.d2jsp.org/settings.php?c=10

I apparently don't remember the password. I do still have the same gold password but I have tried every variation on my old login password and it's not working.

EDIT-Nevermind! I managed to get the password and am logged in on my phone too now.

Quote (Bitis @ Mar 25 2026 10:26am)

You can recover your account with the link below. Please provide account information that only the account owner would know. This information includes e-mails that may have been used for the account, donation amounts, and even payment information. Any information that is helpful or you may deem helpful please add.

https://forums.d2jsp.org/recovery.php?c=1

Each notification is manually checked by the administrator, so allow some time for it to be checked by and admin.

Only forum administrators have access to information such as payments or e-mail addresses for which the account was registered.

Account recovery guide: https://forums.d2jsp.org/topic.php?t=85837681&f=34s

Thanks for this!

This post was edited by PerfectlyCalm on Mar 25 2026 09:19am

PerfectlyCalm

Member

Posts: 16,658

Joined: Oct 27 2009

Gold: 5,428.00

Mar 25 2026 09:14am

nevermind! I just managed to get the password correct!

Bitis

Trade Assistant

Posts: 34,255

Joined: May 30 2009