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#1
Mar 5 2026 02:59am
So I have accounts that own D2R copies and can't upgrade to RotW and its telling me I need to buy the whole infernal package game and this is the email they gave me. Since when has D2 have any sort of subscriptions? Or full beta access? Lol, what?

"Good day to you, Alex

I'm Game Master XXXXXX but you can call me XXXXXX, and I'll be the one handling your concern today regarding your issues with Diablo II.

Kindly be advised that after further investigation we checked the D2R license on your account that you cannot buy the Warlock upgrade and as I can see your account does not have the D2R license and you can only buy the inferno edition.

Also having D2R via game pass does not count as having the license for the game as you would need to purchase the game in this case as your account does not have the game license you have the game account which was created by either playing the beta pre=release or playing via game pass but the purchase for the game itself is not on the account and in this case you would need to purchase the game.

Thanks again for taking the time to contacting us. We appreciate your patience and remember you're important. Let us know if you have another request or issue! ☕︎

Yours,
GM XXXXXX
Blizzard entertainment. "

This post was edited by nyczalex on Mar 5 2026 03:00am
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#2
Mar 5 2026 03:33am
they are saying you only own d2r because u downloaded it free off gamepass so technically you don't own the game, you have to purchase the game from them then upgrade it so that you actually own it.
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#3
Mar 5 2026 04:01am
Quote (Pipesalot @ Mar 5 2026 04:33am)
they are saying you only own d2r because u downloaded it free off gamepass so technically you don't own the game, you have to purchase the game from them then upgrade it so that you actually own it.


What is game pass? From searching, it says xbox game pass? I don't even own a xbox.
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#4
Mar 5 2026 04:02am
Quote (nyczalex @ Mar 5 2026 05:01am)
What is game pass? From searching, it says xbox game pass? I don't even own a xbox.


Also having D2R via game pass does not count as having the license for the game as you would need to purchase the game in this case as your account does not have the game license you have the game account which was created by either playing the beta pre=release or playing via game pass but the purchase for the game itself is not on the account and in this case you would need to purchase the game.
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#5
Mar 5 2026 04:04am
Quote (Pipesalot @ Mar 5 2026 05:02am)
Also having D2R via game pass does not count as having the license for the game as you would need to purchase the game in this case as your account does not have the game license you have the game account which was created by either playing the beta pre=release or playing via game pass but the purchase for the game itself is not on the account and in this case you would need to purchase the game.


Since when did d2 ever have a beta pre release that allows you to play the full game? My account is on bnet client and I play only on PC.
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#6
Mar 5 2026 04:04am
idk i dont work for blizzard maybe message them but it seems you didnt pay for the game and they want you too is what i father from this.

message blizzard have them go over how u got d2r in the first place because clearly u downloaded it and never paid for it somehow

/case closed

any questions feel free to pm me or any of the other mods

This post was edited by Pipesalot on Mar 5 2026 04:05am
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