Someone knows how to solve the problem " ERROR 395002 " ?

I'm getting that as well.

Try this, although I don't think it's going to do anything: https://us.battle.net/support/en/article/there-was-an-error-loading-the-hero

If nothing there works, it's a server-side issue and you'll have to wait for Blizzard & Activision to fix it.

This post was edited by bvanharjr on Feb 2 2016 02:04pm

nope