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Thank you for emailing Blizzard Entertainment's Technical Support Department! This is an automated response to let you know we have received your message. Please do not reply to this email; a response to your message will be sent to you as soon as possible. Normal email response time is immediate to three business days (holidays may generate further delays). Our normal business hours are Monday through Friday, 8am to 8pm Pacific Time.
In the meantime, we offer other forms of support that are available to you while you wait for a response to your email.
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Website Support:
A wide variety of technical support solutions are available on our web site at:
http://www.blizzard.com/support The Blizzard Entertainment Technical Support website is constantly being updated with new information!
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Latin-America Spanish Beta for World of Warcraft information:
Please note that currently all support for this Beta test is being performed on the official forum at:
http://forums.worldofwarcraft.com/board.html?sid=2&forumId=20001At this time we are unable to provide assistance with the Beta over email or live phone support. For more details please view the FAQ page at:
http://www.worldofwarcraft.com/downloads/languagepack-es.xml=====================================================
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Forum Support:
You can also check out our Technical Support Forums for assistance from other players and Blizzard representatives. The Technical Support Forums are monitored by our Technical Support representatives during normal business hours.
World of Warcraft Technical Support Forum:
http://forums.worldofwarcraft.com/board.html?forumId=11110&sid=1 Legacy Titles (For StarCraft, Warcraft, and Diablo Series):
http://www.battle.net/forums/board.aspx?fn=support =====================================================
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Live Technical Phone Support:
If you wish to talk to a live Technical Support Representative via phone, please contact us at: (949) 955-1382
Live support is offered Monday through Friday 8am to 8pm Pacific Time, excluding holidays. This form of support is offered at no cost to you from Blizzard Entertainment; though long-distance charges from your phone company may still apply.
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Automated Phone Support:
Our Automated Phone Support will also have a wide variety of technical support solutions. You can reach our Automated Phone Support at: (949) 955-1382
This is provided 24 hours a day, 7 days a week.
If you call during regular business hours (Monday-Friday, 8am-8pm Pacific Time), you may access the Automated Phone Support by dialing (949) 955-1382, then pressing 1 when you hear the message. If you call after hours, you may access the Automated Phone Support by dialing (949) 955-1382, then waiting a moment for it to connect you automatically. This form of support is offered at no cost to you from Blizzard Entertainment; though long-distance charges from your phone company may still apply.
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Password Recovery:
If you need assistance recovering your account password, our password recovery procedure can be found at:
http://us.blizzard.com/support/article.xml?articleId=20826 =====================================================
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Other World of Warcraft Support Departments:
If you are experiencing a non-technical issue with World of Warcraft, there may be a specific department to better assist you. Feel free to review the other World of Warcraft support departments and contact them directly:
Billing and Account Services - (http://us.blizzard.com/support/article.xml?articleId=20606)
Please contact our Billing and Account Services department if your inquiry falls in one the categories below:
-Account Password
-Account Creation/Cancellation
-Account Payment and Maintenance
-Authentication Key
-Paid Character Transfer(s)
-Online Upgrades
-Trial Accounts
Account Administration Team - (http://us.blizzard.com/support/article.xml?articleId=21500)
Our Account Administration team will assist with any inquiries regarding:
-Account Suspensions
-Account Closures
In-Game Support (Game Masters) - (http://us.blizzard.com/support/article.xml?articleId=19775)
Game Masters are the Blizzard Entertainment personnel that are available in-game to assist you with your in-game related questions or problems such as:
-In-game Harassment
-Bug Report(s)
-Character Issues
-Quest Rewards
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Best regards,
Blizzard Entertainment Technical Support Team
http://www.blizzard.com/support *You may not receive a response for the following reasons:
- Use of profanity
- Spamming (sending the same email multiple times)
- Your email contains a virus (these emails are automatically deleted)
- The message is a form of feedback or comment which does not require or request a reply