Hi there,
I'd suggest next time you should post your question in the General Help section, located here:
http://forums.d2jsp.org/forum.php?f=34What your friend needs to do is use the "Contact" feature at the bottom of the D2jsp website.
It could take a while before he gets a reply. Some say it can take upto 7 days, but some people say it will take even longer than that.
However if he is disabled, read the following:
If your account reaches 100% warn, is disabled or banned for any reason, it will not be restored, and you will not be allowed back on the site now or at any time in the future.That sentence can be found here:
http://forums.d2jsp.org/info.php?p=9 - Official Site Rules & Policies.
Hope that helps you in the right direction.