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d2jsp Forums > d2jsp > General Help > Hi Can Inget Some Help Recovering My Old Acc
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Jan 28 2023 06:25pm
Usernsme is jakkey2. I think I've just messed when I've made this new account. I think I've used the same email
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Jan 28 2023 06:29pm
Its saying Hotmail is not allowed and I've just made a new one with my only Gmail so idk what to now! I dont want lose the gold I've got
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Jan 28 2023 06:37pm
Hey Seatless,

Have you tried taking a look at the account recovery guide here : https://forums.d2jsp.org/topic.php?t=85837681?
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Jan 28 2023 06:42pm
Yeah I cant get past step 2
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Jan 28 2023 06:49pm
Quote (Seatlessbench @ Jan 28 2023 07:42pm)
Yeah I cant get past step 2


Gotcha - use this form then and provide as much information as possible - https://forums.d2jsp.org/recovery.php?c=1
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Jan 29 2023 01:39pm
Quote (Krawk @ Jan 28 2023 07:49pm)
Gotcha - use this form then and provide as much information as possible - https://forums.d2jsp.org/recovery.php?c=1


This

Even if you think the info is meaningless...if it pertains to your account be sure to include it! You never know what useful piece of info will help.
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Jan 29 2023 01:41pm
Quote (Wise @ Jan 29 2023 07:39pm)
This

Even if you think the info is meaningless...if it pertains to your account be sure to include it! You never know what useful piece of info will help.


I've tried filling g that from out and putting as much info as I can but it wont work theres always an error
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Jan 29 2023 04:19pm
Quote (Seatlessbench @ 29 Jan 2023 20:41)
I've tried filling g that from out and putting as much info as I can but it wont work theres always an error


The only way to recover your account is via the recovery link I gave you below. You must provide many account information. Only the account owner can know. List all the e-mails that come to you mind that you have ever used, enter the orb's you have, amount of donation, paypal account, etc.
Provide any information regarding your account that you consider relevant and may assist you in recovering it.

https://forums.d2jsp.org/recovery.php?c=1

This is not an automatic system. Each such notification is manually checked by the administrator.

There is no other way to recover your account. Only forum administrators have access to information such as payments or e-mail address for which the account was registered.


Here you have guide to account recovery --> https://forums.d2jsp.org/topic.php?t=85837681&f=34
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Jan 29 2023 04:46pm
It says hotmail is not allowed and I've made this account with my only gmail
Member
Posts: 11,370
Joined: Apr 12 2009
Gold: 1,772.20
Jan 29 2023 05:52pm
Quote (Seatlessbench @ Jan 29 2023 05:46pm)
It says hotmail is not allowed and I've made this account with my only gmail


If you filled out the account recovery form using the link I supplied, and provided an abundance of accurate information, a email reset link will be sent to your new email in which you’ll be able to swap emails, change passwords and recover your old account.
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