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Member
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Aug 30 2022 08:29am
Hello,

back in 2009 i got an old account and sadly forgot the password.
I cannot do the Account recovery! Receiving no Email. And yes i have access to the Email account.
Still doesnt work.

Now i hope a dev can help me. Maybe can PM me and we will talk about details.

I just want the few FGs which are on the account..
Member
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Aug 30 2022 08:33am
The only way to recover an old account is through the account recovery form. There is no possibility to get help via PM or any other way.

Take a look at the account recovery guide here for more info: https://forums.d2jsp.org/topic.php?t=85837681

Also, is the email you are/were using a hotmail email account?
Member
Posts: 1,061
Joined: Jul 19 2022
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Aug 30 2022 08:35am
Quote (Cringer @ Aug 30 2022 04:33pm)
The only way to recover an old account is through the account recovery form. There is no possibility to get help via PM or any other way.

Take a look at the account recovery guide here for more info: https://forums.d2jsp.org/topic.php?t=85837681

Also, is the email you are/were using a hotmail email account?


No its a GMX mail.
ill try your link thank you!

The form said i already tried to recover and i should wait for this recovery to be done but theres no email arriving.

It just would help if a dev or something could "delete" the old Recovery try so i can use it again..

thank you!
Member
Posts: 29,664
Joined: Oct 7 2006
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Aug 30 2022 08:48am
Quote (Gaspadin @ 30 Aug 2022 16:35)
No its a GMX mail.
ill try your link thank you!

The form said i already tried to recover and i should wait for this recovery to be done but theres no email arriving.

It just would help if a dev or something could "delete" the old Recovery try so i can use it again..

thank you!


If you have submitted a recovery try, just as it says, you need to be patient and wait for the outcome response. Your recovery case is probably still in review and not done yet which is the reason why you can't submit another try yet.

When have you sent your first recovery try?

Member
Posts: 1,061
Joined: Jul 19 2022
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Aug 30 2022 09:04am
i got emails back in 2016 but i could login last time in May '22. Think the recover was after that but it says that there was one back in 16. so i cannot do a new one.
nvm. Saw it is not allowed to have another account so nvm. Ill do my thing here. Was just around 500fgs , but 2009 acc status and 1,5k postings.

Beginning a new journey here is also fine.
Member
Posts: 29,664
Joined: Oct 7 2006
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Trader: Trusted
Aug 30 2022 09:17am
Quote (Gaspadin @ 30 Aug 2022 17:04)
i got emails back in 2016 but i could login last time in May '22. Think the recover was after that but it says that there was one back in 16. so i cannot do a new one.
nvm. Saw it is not allowed to have another account so nvm. Ill do my thing here. Was just around 500fgs , but 2009 acc status and 1,5k postings.

Beginning a new journey here is also fine.


So you had access to the account you're trying to recover in may 2022 the last time and after that you tried to recover it again?

Yes, you got that right, the rule is one account per person so multiaccounting is not allowed. If you get access back to the other account in whatever way (recovery or by yourself), you should definitely clear that up with the staff before just transfering the fg without explicit permission to do so.
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