Hey everyone,

Apologies if I’m in the wrong place.
My ladder character seems to be on non ladder even though it is clearly a ladder character.
I keep getting an error message when trying to trade with other ladder characters saying that a non ladder character cannot join a game made by a ladder character.
So far Iv met a few people with this bug but non of which can offer a solution.
Anyone else experiencing this?

Are you using console to play? It will put you into a region automatically and it seems to say either 'a non-ladder player cannot join a ladder player game' or 'this game does not exist'. You can see which region you're in when you start up the game on the intro screen on the bottom right.

Yea I’m on xbox.
It’s says eu.actual.battle.net so Europe.

Iv had both of those errors, this game does not exist and the non ladder one. I only noticed when I was trying to trade with someone last night. Is it because I’m on eu and they are in a different region? If so can it be fixed? As there are an alarmingly low number of joinable games especially for a ladder reset.

Thanks again

Yeah, fair. So you can only play with other xbox players in your region, and console cannot change regions.

Since you've connected your xbox version of d2r to battle.net, you can buy the game on PC and then you can change regions and play/trade with majority of players on PC with the same characters.

This post was edited by jilespseu on Feb 24 2026 07:13am

Thanks for the info.
It was working in the beginning as I friended someone I was playing with from America and there were loads of games. Then it just stopped working. I figured out that if I chance my consoles region and reset the console it will out me in another region of the same type. Pretty shitty from blizzard especially after they asked £25 fo the game

I've solved this mystery and none of you are going to like it. Blizzard is hands down the absolute most retarded developer in the universe and wait until you hear what is happening. Imagine making a warlock.... creating a charecter and then obviously picking reign of warlock in bottom right. But you didn't think to look more closely and actually click LADDER... if your charecter icon doesn't have a green ladder next to it its not ladder its just a useless warlock that you wasted 5 days leveling because blizzard is an absolute piece of work.

i still can't believe my lvl 85 warlock and 82 sorce and not even ladder!!!! but playing with all these warlocks... what is wrong with this it SHOULD DEFAULT TO LADDER!!! how can i even make a warlock and it not be ladder!!!

Rotw can only play with Rotw.


Only Green = Ladder Rotw (Cannot join Expansion Ladder games)
Blue = Non expansion
Red = Hardcore
Gold = Expansion

If No banners in char selection it means the character is Softcore Non ladder Rotw (Cannot join Expansion games).