myaccount d2jsp pc and cell all disconeect


I sent this message on d2jsp "I created my account in 2013 and currently play d2r today the account simply disconnected, I can't log in, I already requested recovery by email, but no email to recover it arrived, it said to wait 10 minutes and no account recovery message arrived, can you help me, sorry I use a translator, if some words don't make sense it must be because of that. So, I sent prints that prove that the account is linked to my email. I apologize, but I created this temporary account to be able to send messages on the forum, as it needs to be linked to an account to be able to send messages, after recovery d2jsp can delete this current account created to send this message. I can't log in to my account and I don't receive a recovery password, at the same time my account was disconnected from the PC and cell phone.
If it is necessary to send a photo of documents such as my ID, I do not receive anything in the email to recover the password.
Account name: phaleg

Exemplo [IMG]https://imgur.com/a/OerDnQt.png[/IMG]

This screenshot of a recovery when I started playing Diablo Lod again on May 24th of this year went to my email, I saved the password, now it doesn't work

This post was edited by Tecvirtualfocus on Jan 1 2025 08:59am

https://forums.d2jsp.org/contact.php

use this

Hi Tecvirtualfocus,

the only way you can recover your account is via this link here and not the contact feature:
https://forums.d2jsp.org/recovery.php

Provide as much information as you possibly can such as your photo ID if you've previously been requested for it upon purchasing FG on your account,
that would be a contributing factor towards verifying ownership for your account.

This post was edited by Lionhearted on Jan 1 2025 09:06am

I already sent a message to this link along with a screenshot, but I didn't get a response, the account simply disconnected from my cell phone and my computer at the same time and it wasn't possible to log in, since May I left my gold login passwords, everything automatic, there was never a problem, now I can't log in

other option is to use : https://forums.d2jsp.org/recovery.php

I have already sent it twice and another time now including a photo of my driver's license and a print of my previous recovery when I returned to playing in May 2024 as I had stopped playing for a while, and I sent prints of my own email, previously. I don't know what else to send, this would be enough as I have never needed to do this kind of thing before.

I understand, that's right.

because I thought it would be automatic, in recovery password I put my nickname and it says it will send me an email in 10 minutes as always happened when I needed to change my password or had forgotten it, I have even sent prints of previous recovery, but even after 10 minutes the email does not come

satisfied? What proof do you most want that I own this account?
I enter the email linked to the account and it says that there is not enough information to say that the account is mine? I use it every day,

I even have some videos on my channel that show my Phaleg account on d2jsp. I have already sent my driver's license, my document. What else do you want? I have already sent more than enough proof that I am the owner of this account. And you send me a message that the information is not sufficient. What else do you want?
The video can prove this, since yesterday I can't log in, my account was automatically disconnected from my PC and smartphone and I have no access.
Add "y" outube.com/watch?v=frfWc2RiGf8,