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d2jsp Forums > d2jsp > General Help > Password Reset Link Not Arriving
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Member
Posts: 43,886
Joined: Nov 24 2005
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Jul 6 2024 07:23am
Howdy

I've requested a password reset link, which should arrive within 10 mins, but it's been a few hours and i've not received either of the links i requested

It is going to a hotmail acc, but junk/spam has not received it - and i have previous emails from JSP in that mailbox from 2021 and earlier.

Any way to speed this process up?

Muchos ty
Member
Posts: 8,593
Joined: Aug 15 2007
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Jul 6 2024 07:57am
You can use the Contact Tool found here; https://forums.d2jsp.org/contact.php

Guide on recovery:
https://forums.d2jsp.org/topic.php?t=85837681&f=34

I had the same issue. It’s a Hotmail/jsp issue as emails won’t ever come. Use a new email for the contact and have old Hotmail as your information provided. I ended up using proton mail and within 30 mins I got the email.

Hope this helps
Member
Posts: 43,886
Joined: Nov 24 2005
Gold: 8,270.00
Jul 6 2024 08:00am
Link received, ty

This post was edited by bob(Cs2) on Jul 6 2024 08:15am
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