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Member
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Joined: Jul 19 2023
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Aug 17 2023 04:16pm
I’m not using auto fill and I’ve reset my passwords.
When I try to login it says my password is invalid would like some help with this. I’m able to access my account through a recovery email still to post.
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Posts: 6,671
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Aug 17 2023 05:10pm
Hey ,


If you are able to log in to your account and have forgotten your password, you can use the following link to Password Reset Tool.

If that link above does not work for you and you have waited, at least, 20 minutes and checked all of the folders in your email (spam, junk,etc), then you can use: Account Recovery Tool.

Please make sure to read the Account Recovery Guide, before attempting the recovery.
When you are using the account recovery tool, try to provide as much accurate information as possible. Please be aware that each submission is manually reviewed and might take some time.


If you still have issues with this problem, as the final step, you can use this contact link: https://forums.d2jsp.org/contact.php. Select "account related," and describe your issues.

Hope this helps!




Member
Posts: 2,867
Joined: Jul 19 2023
Gold: 120.00
Aug 17 2023 05:18pm
I submitted a recovery yesterday I’ll wait and see. I for sure know the email and passwords. I reset them twice and still can’t login
Quote (TonyZD2R @ Aug 17 2023 06:10pm)
Hey ^Alicard420,


If you are able to log in to your account and have forgotten your password, you can use the following link to Password Reset Tool.

If that link above does not work for you and you have waited, at least, 20 minutes and checked all of the folders in your email (spam, junk,etc), then you can use: Account Recovery Tool.

Please make sure to read the Account Recovery Guide, before attempting the recovery.
When you are using the account recovery tool, try to provide as much accurate information as possible. Please be aware that each submission is manually reviewed and might take some time.


If you still have issues with this problem, as the final step, you can use this contact link: https://forums.d2jsp.org/contact.php. Select "account related," and describe your issues.

Hope this helps!


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