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d2jsp Forums > Other Games > Archived Games > Hellgate > Can Any1 Help Me Retrieve My Account?
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Apr 28 2008 12:02pm
so i started hellgate once it came to the sdtores

quitted in about 2 weeks after that

now i think of restarting, problem is i think my account is expired ohmy.gif
name was Glenn88, found my activation mail

but logging in with the password i use isnt workingg ohmy.gif

is it possible to make a new account? or to get this one back
Member
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Apr 28 2008 01:06pm
was it a sub account? cuz i didnt get an activation email or anything... if its sub i suggest calling em or emailing them
Member
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Apr 28 2008 01:36pm
well officially accounts don't expire. are you sure you're logging in to the correct server (Eu/US)? did you try the lost password function on the hp? http://www.hellgatelondon.com/lost_password (US) / http://eu.hellgatelondon.com/lost_password (EU)
Member
Posts: 38,764
Joined: Sep 8 2006
Gold: 180.00
Apr 29 2008 04:03am
Quote (thisBoyIsToxid @ Mon, 28 Apr 2008, 20:36)
well officially accounts don't expire. are you sure you're logging in to the correct server (Eu/US)? did you try the lost password function on the hp? http://www.hellgatelondon.com/lost_password (US) / http://eu.hellgatelondon.com/lost_password (EU)


yes, i saw a registration email on the name glenn88

but when i type it at "lost password" it says the acc doesnt excist
Member
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Joined: Dec 9 2005
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Apr 29 2008 04:22am
well, I guess the only solution left is to contact customer support (you can find their contact data on the hp). maybe they can retrieve you account name with you cd-key or anything else.
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