>IF YOU ARE ABLE TO OPEN THE LAUNCHER (in the picture below) AND NOTHING HAPPENS WHEN YOU PRESS THE 'START' BUTTON OR YOU RECEIVE A BLACK SCREEN, CLICK HERE
>IF YOU ARE RECEIVING A 'CONNECTING' MESSAGE ON THE LAUNCHER, THIS MAY BE A TEMPORARY ISSUE OR DUE TO DNS RESOLVING FAILURE, CLICK HERE
>IF YOU ARE RECEIVING A SPECIFIC ERROR, CLICK HERE TO LOOK FOR THE ERROR ON THE INDEX PAGE
>IF YOU ARE UNABLE TO OPEN THE LAUNCHER OR THE LAUNCHER (in the picture above) DOES NOT APPEAR, TRY THE STEPS BELOW. IF YOU ARE A --WINDOWS VISTA-- USER, CLICK HERE
1) Restart your system (if you havent already) and launch the game using Launcher.exe file from the game directory-
The default path to this file is c:\Program files\Acclaim\2Moons (default)
• Navigate to 'c:\Program files\Acclaim\2Moons' using the 'My Computer' option or Click 'Start', Click 'Run', In the open Box, Type in - 'c:\Program files\Acclaim\2Moons' (default location)
• Look for a file saying 'launcher.exe'.
• Double-click on the file to run the game.
You can also right-click on the launcher.exe file and choose 'send to', click on 'desktop (create shortcut)' to create a shortcut on the desktop to use this method.
For more detailed instructions, click HERE
2) Check your firewall settings-
Add 'launcher.exe' in the program exception list, Please disable Windows Firewall if you have an alternate firewall installed on the system. Ensure that the ports – 7881, 8222 or not blocked on your firewall. If the game was working properly before, you may need to delete all exceptions or reconfigure (re-add launcher.exe) your firewall. Some firewalls create checksums of program data, and check these every time a program connects to the internet.
3) Ensure that you are attempting to launch the game under an administrator account-
To check if your account is an administrator account follow these steps -
For Windows XP users -
Click on 'Start', 'Settings', 'Control Panel', click on the option 'Classic view' on the left. Click the option 'User Accounts', Look under your account name to check if you find the word 'Administrator'
If you do not have an administrator account, create a new Administrator user account after consulting with your Computer's Administrator,
If you are using Windows Vista,
Click on 'Start', 'Control Panel', click on the option 'Control Panel Home' on the left. Click the option 'User Accounts and Family Safety', click on 'User Accounts'.
Look under your account name to check if you find the word 'Administrator'
If you do not have an administrator account, create a new Administrator user account,
You can also try running the application as administrator using the following steps -
• Navigate to 'c:\Program files\Acclaim\2Moons' using the 'My Computer' option or Click 'Start', Click 'Run', In the open Box, Type in - 'c:\Program files\Acclaim\2Moons' (default location)
• Look for a file saying 'launcher.exe'.
• Right-click on the file and click on the option 'Run as Administrator'.
4) Scan your system for spyware and viruses using the most recently updated Anti-spyware and Anti-virus.
thats all knowen Launcher bugs / help ..