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Mar 4 2021 10:01pm
Can log on osrs just fine, get error loading profile when I try to log into rs3. All my alts work fine only main doesn't work. Lmaoo anyone know wtf happened today?
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Mar 4 2021 11:09pm
Quote (IcyLemonade @ Mar 5 2021 12:01am)
Can log on osrs just fine, get error loading profile when I try to log into rs3. All my alts work fine only main doesn't work. Lmaoo anyone know wtf happened today?


Servers went down and they were having issues getting it back up. I believe they tried to restore from a snapshot or backup and weren't very successful (many users accounts were completely reset or rolled back a significant amount of time).

As far as I knew everything was restored though. You're still not able to log in on rs3?
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Mar 4 2021 11:27pm
Quote (TimmyTurner @ Mar 5 2021 12:09am)
Servers went down and they were having issues getting it back up. I believe they tried to restore from a snapshot or backup and weren't very successful (many users accounts were completely reset or rolled back a significant amount of time).

As far as I knew everything was restored though. You're still not able to log in on rs3?


Nope keep getting "error to load profile please contact support" and I did in fact email them so guess it's a waiting game now.
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Mar 4 2021 11:58pm
Quote (IcyLemonade @ Mar 5 2021 01:27am)
Nope keep getting "error to load profile please contact support" and I did in fact email them so guess it's a waiting game now.



Good luck mate I hope they give you some form of compensation for the trouble :O
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Mar 5 2021 04:03am
i cannot log onto my main as well - where do i find the email for jagex support?
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Mar 5 2021 08:52am
Quote (seyda need @ Mar 5 2021 05:03am)
i cannot log onto my main as well - where do i find the email for jagex support?


It wasn't really an email you have to go to the my account page to read the news and report issue
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Mar 6 2021 09:20am
Still haven't got my account back
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Mar 6 2021 09:24am
Quote (IcyLemonade @ 4 Mar 2021 23:01)
Can log on osrs just fine, get error loading profile when I try to log into rs3. All my alts work fine only main doesn't work. Lmaoo anyone know wtf happened today?


https://secure.runescape.com/m=news/login-issues---a-further-update#_ga=2.129936840.538205079.1615044228-657084989.1596844788

Been an issue for a very long time. Good luck.
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Mar 6 2021 02:01pm
try logging in with steam
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