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Member
Posts: 481
Joined: Aug 18 2020
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Sep 2 2025 06:47pm
I have an auth and it's not required to log in on the website. Only the game. What kind of special auth do you use?


I'm not even 100% sure at this point, I setup jagex launcher when I was drunk, all I know is that I set it up with backup codes that I never wrote down and don't even have access to the authenticator now.. I have the login and email and everything but just can't do anything at all without an auth code.
Member
Posts: 31,231
Joined: Sep 5 2009
Gold: 259.00
Sep 2 2025 07:53pm
I'm not even 100% sure at this point, I setup jagex launcher when I was drunk, all I know is that I set it up with backup codes that I never wrote down and don't even have access to the authenticator now.. I have the login and email and everything but just can't do anything at all without an auth code.


I'd suggest attempting to set up a new jagex account and see which authenticators are available, see which ones you already have installed on your phone, and try to reset your password to your auth app. I've had to do that once when I got a new phone and had to reset my google password as I used the google auth app. It was super easy.
Member
Posts: 481
Joined: Aug 18 2020
Gold: 492.05
Sep 2 2025 07:57pm
I'd suggest attempting to set up a new jagex account and see which authenticators are available, see which ones you already have installed on your phone, and try to reset your password to your auth app. I've had to do that once when I got a new phone and had to reset my google password as I used the google auth app. It was super easy.


It was set to the Microsoft app "Protecc" on my old PC.. not sure if that was backed up in any way at all either so I've lost access to my actual authenticator too
Member
Posts: 31,231
Joined: Sep 5 2009
Gold: 259.00
Sep 2 2025 08:01pm
It was set to the Microsoft app "Protecc" on my old PC.. not sure if that was backed up in any way at all either so I've lost access to my actual authenticator too


Just going to throw this here in case it ends up helping.


Member
Posts: 12,506
Joined: Sep 27 2021
Gold: 17.65
Sep 3 2025 08:45pm
Jagex won’t help you if you lost your backup codes or access to your Authenticator.

The only hope you would have is to claim your account was hacked and transferred onto a launcher by a 3rd party. This might work if you played on a VPN or moved. Long short but it’s only way you can get it back.
Member
Posts: 481
Joined: Aug 18 2020
Gold: 492.05
Sep 3 2025 09:40pm
Jagex won’t help you if you lost your backup codes or access to your Authenticator.

The only hope you would have is to claim your account was hacked and transferred onto a launcher by a 3rd party. This might work if you played on a VPN or moved. Long short but it’s only way you can get it back.


Ah yes this is what I might have to try tyvm, hopefully they can ignore my previous request lol
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