Quote (onepagememory @ 1 Feb 2011 12:51)

Usually raw files have same name as .jpegs, but with a .awr extention instead. In my cams, they are found side-by-side if you look at the memory card through windows explorer.

If you set it as raw type in your cam, abut you got jpeg, then it's a problem with your camera.

Quote (MotherOfTwo @ Feb 1 2011 11:14am)

Argh...
Then it looks like I'll have to live with it

Quote (MotherOfTwo @ Feb 1 2011 07:14pm)

Argh...
Then it looks like I'll have to live with it

Quote (onepagememory @ 1 Feb 2011 13:15)

You don't have to. Is it still under warranty? Also, an update on the firmware may fix this.

Quote (Chantal7 @ 1 Feb 2011 13:48)

That's what I was helping her with, she did that and the files transferred as jepgs. And when she just shot only raw files, they still were in jpeg format.


Honestly Marie I don't know what to tell you now sounds like its in a professionals hands now. I would maybe go to the store there and see what they say about it?

Omar, what on the camera is faulty if they won't go raw when transferred?

Quote (Verdena @ Feb 1 2011 12:37pm)

If you use the original program from your camera cd to import images they should remain raw.
When i import on iphoto also my raw automatically converts to jpeg.

Quote (Chantal7 @ Feb 1 2011 11:48am)

That's what I was helping her with, she did that and the files transferred as jepgs. And when she just shot only raw files, they still were in jpeg format.


Honestly Marie I don't know what to tell you now sounds like its in a professionals hands now. I would maybe go to the store there and see what they say about it?

Omar, what on the camera is faulty if they won't go raw when transferred?

Quote (onepagememory @ 1 Feb 2011 13:56)

Likely a software error. It could also be her computer not recognizing .awr extensions at all. Mary, want me to upload a raw photo so we can remove this factor? Or try a different pc.

Quote (MotherOfTwo @ Feb 1 2011 12:00pm)

Not sure I don't understand the bold part...
And I do have a lap top, I'd have to install that disk on the lap top and try it there right?

Quote (onepagememory @ 1 Feb 2011 14:03)

ok what I'd do is put a raw file on the internet, and you would download it. If you can't see it after you download it, it's not your camera, but your computer instead.
If you have a laptop, install the EOS program there and try to see. That way we can try to isolate the problem as much as possible. I don't want you sending off your cam to Canon and pay for just a cleaning

Quote (onepagememory @ Feb 1 2011 02:03pm)

ok what I'd do is put a raw file on the internet, and you would download it. If you can't see it after you download it, it's not your camera, but your computer instead.
If you have a laptop, install the EOS program there and try to see. That way we can try to isolate the problem as much as possible. I don't want you sending off your cam to Canon and pay for just a cleaning