When a scam is been first reported you should automatically freeze both accounts not lock them but freeze them.
By freezing both the accuser and the accused you can stop more scams from happening until you can get to the bottom of the event.
This will give the accuser time to gather the information that you require while at same time stop the scammer from scamming again.
I was scammer the other day by ESPD had this been implemented only the first one would been scammed not 3 more people.
He has new jsp account and is scamming again under hcgriff using the same character (FoH)and same battlenet account llIlIlIIlIlI#3181(l is lower case L) as the one he scammed me with.
New accounts should have there trades all be with mediator for first 2 weeks this would stop people like him from just making new account and scamming right away again.

Just a thought..

Voted no,

Reason being a majority of scams are done by impersonators,
it would be unfair if someone claiming to be you scammed people and action was taken against your account when you didn't actually scam people.

With that said always double-verify that you're actually trading with actual the user that they claim to be in-game by having the user PM you their game info here on jsp as well as state their jsp username and trade info in-game,
never trade with anyone that messages you or joins your game randomly without confirming their identity by PMing or posting here on jsp first.

As for mediations, we promote and offer mediation services but we will never force a mediation upon a user,
we have plenty of preventive measures already against users who attempts to bypass a ban or a suspension by creating or using other accounts as it is strictly against the rules to have more than one account per person.

In-future if you have a site suggestion make sure you attach a poll as well!

This post was edited by Lionhearted on Feb 25 2023 03:25am

Didnt say lock them just freeze account until you figure out whats going on,

i got scammed for 1850 after he scammed other people first. had you froze acct temporarily he wouldnt been able to scam 3 more people.
i did verify he was one in pm in game he used same name and i made him show me he actually had the items. he closed out of trade window when i sent him fg.
problem i had i just became complacement on trading 15 years no problem he posted in game stated name showed items so 99.99% the way all trades go then just left.
well you preventative measures you got are not working just ask those who got scammed by hcgriff. ( same guy ESPD that scammed me) same character Foh and same battlenet account so if you go look why isnt it closed for multi..

Had he been froze (temporarily) until you figured out what was going on less people would of been scammed. Also if you find out nothing is wrong you can always unfreeze the account.
What you have isnt working as i can read multiple scams by same person almost for every scam.

and now same guy is scamming again under new jsp account.
im not real computer literate and it took me 3 hrs to get you all the info it took for you to lock his account. Had i known it was going to take so long and got me so flustered i wouldnt even of did that. but he cant scam with that account any more so he just made new one. when it gets locked after scamming more he will just rinse and repeat and i would bet every reset he will do the same.

if some one was impersonating me i would hope that you would freeze my account to minimize the losses that are going to be occurring. you argument hold no water.

Didnt know i was needing a poll but it doesnt matter you already stated you not interested in extra work cause you have measures in place.

This post was edited by Wyo on Feb 25 2023 03:35am

A lot of the times it will take weeks or even up to months to figure out what actually happened due to a lack of evidence taken and provided, inactivity and many other factors therefore it would be unjust that any action is taken against a user in an impersonator case,
be it a freeze, suspension, lock, ban however you name it.

https://forums.d2jsp.org/tools.php?a=1 - if you have evidence that a user is creating multiple accounts for any given purpose do use this tool to report them.

in cases like that unfreeze account. doesnt have to be permanent.
scamming will always be here just because the nature of some people.
Also i am responsible for my account as i am suppose to be the only one on it and if some one got on my accout and scammed i would make it right and do what i had to to get it unlocked. The sooner account get froze (temporarily) the less damage gets done.
Would you rather have to deal with 4 people that got scammed by 1 person or just 1. I m not exactly sure what goes on on your side but i would think 1 would be easier on you than 4.
Then this account little L's and capital I's #3181 just made new account yesterday the day after he got lock.
ESPD is hcgriff he used same character and same battlenet account for both scams. Im not a expert but shouldnt hcgriff be closed or froze for multi. im sure if hes not the owner of those accounts the owner would be getting ahold of you to find out what his stuff was froze or locked.
problem is when you lock that one he will just make a new one tomorrow.
You need to come up with something that would atleast slow scammers down thats just more work for you, that why i said use mediator of first 2 weeks or atleast 1 week. I dont think new guys really do much trading as most dont know how to use the forums yet.
Im not sure what the answer is but what you got isnt working they have been repeated scams ever since i joined but i thought i was to smart to get caught up in one well we came full circle the other day and i didnt much like it.

Even if account were froze just for 24 hours after first post, it atleast would stop future scams from happening on either acct and give time to gather information so you can make best decision on what steps to take next.

This post was edited by Wyo on Feb 25 2023 03:56am

My insight is on how a lot of users will be upset to have their accounts mistakenly locked (locked means you cannot use your gold but you may still post in certain sections) and it would be extremely chaotic as opposed to being constructive,

Thank you for the feedback regardless, I think as for preventive measures we've put in a lot of effort in educating people on how to trade safely and promoting our mediator services but we admit there is never enough education,
we've always promoted the mediator service but we'd like to offer the services as a choice rather than force new users to use the services, it's not really about the extra amount of work but rather we've always offered our users more freedom than any other game trading platforms available on the internet.

Well what you do is up to you, after all you are the one that has to do the work when the scams happen not me. Just seams easier to put temp freeze on account and if its by accident the owner will be getting ahold of you to see why you froze him. almost all would be ok with it as it would prevent problems and is easily reversed. Also i know all scammers are not habitual but you are going to have a problem with this lllllllllll#3181 as he will keep making new account and scamming more than one at a time. By the time you act he has several hour head start and has scammed multiple people each day.
Again not my problem but it is yours though. could be so easily avoid most scams where 1 person scams multiple people.
Anyways good luck
Wont bother you anymore.
have great weekend.

What would be the difference between "freezing" and gold locking an account?

When a user's gold is locked, it typically means they are under investigation. They will only be tagged as "Trader: Scammer" in case the d2jsp staff considers the evidence to be sufficient.

LOL you been around since 08. when you see locked what do you assume?
You assume he scammed some one right and that hes a scammer and they just havent put the scammer tag on yet because thats what we have seen for years.
The guy that scammed me is LOCKED but no scammer tag yet its been 2 days.
What i meant with freeze is freeze both the accused and accusers account until something is figured out.
even if just for 12 hours that would give the accuser time to get everything jsp needs to evaluate what went on. took me 3 hours to get all they needed
Freeze just means you are situation where wrong doing has occured. could be the scammer or the acusser falsely accusing someone so thats why freeze both until things are figured out. Does it have to be 12 hours no if it takes you 30 minutes to get stuff gathered up and 30 minutes for them to make up there mind it could be lifted in 1 hour.
In my case the guy that scammed me scammed 3 other people, i was the 3rd or 4th one but if account was froze after first reported scam 3 of us wouldnt of got scammed and they wouldnt have to deal with 3 more i got scammed post.
Also the guy that scammed me made new account and scammed few more people yesterday. I assume he will do it again and expect this cycle to continue after each reset until he gets enough stuff to gear his characters.
You can look and see mine Wyo post and look and see his battle tag the look at the one scammed for 625fg post scroll down and look its the same character ( FoH ) and same battle tag llllllllllll#3181 those are actually a series of lower case L and capital I
They say their procedures they have in place work and i will call BS on that, it clearly doesnt or his ESPD account would have scammer tag already and his hcgriff would be locked not only for scamming but for multi.
None of my buisness just had a thought that might save them some head aches but they are not interested they are complacent with how thing are and thats funny because being complacent is what got me scammed on my part. He did everything right just didnt give me the jah and ber but up until that point he did every thig right identified as ESPD , showed items in trade window just didnt click trade button after he got my fg then left game.