Issue : The large increase of users + returning users have resulted in questions mainly pertaining why post was closed or general inquiries about a particular sub forum.

Problem : This causes confusion on what staff member to contact with inquiries. Users PM senior mods for issues that can be resolved by Junior Mods or M++. The solution will
reduce overhead on certain staff members and would eliminate a lot of redirection.

Current Workflow : The current workflow users have been using to find what staff group is in charge of a forum is to Report a post, and below the report options shows what staff groups are in charge.

Proposed Workflow: The proposed workflow simply indicates what staff groups are in charge of that particular sub forum. Adding what staff members can help with the sub forum on the bottom of the page.
There is less cluster on the bottom of the page hence why I think it should be placed there.

Of course General Help provides a great source for users with general questions and should be pushed to users as well, but user's have been using that to directly reach out to staff members. Examples such as
https://forums.d2jsp.org/topic.php?t=90647164&f=34
https://forums.d2jsp.org/topic.php?t=90649412&f=34
https://forums.d2jsp.org/topic.php?t=90468924&f=34
https://forums.d2jsp.org/topic.php?t=90664703&f=34
https://forums.d2jsp.org/topic.php?t=90740737&f=34
https://forums.d2jsp.org/topic.php?t=90653523&f=34

This was just in the last few days, I believe the proposed workflow will help reduce this and help users.







This post was edited by Krawk on Dec 3 2021 12:27pm

Nice idea voted yes!

Yeah that's definitely something that would be a useful pin especially in the general help forums. Even more so as it would prevent the wrong mods from needing to redirect people to the correct mods.

"Led by:" used to exist in the index and was removed.
It would be nice to see that back and on the top (instead of the bottom of the page) of the sub-forum you are within.

Wouldn't mind seeing this come back.


Site Updates [May 1 - July 31]
https://forums.d2jsp.org/topic.php?t=83805093


This post was edited by Djsem on Dec 3 2021 04:52pm

We will not be adding this back, sorry. When topics are closed there is a message shown to the topic creator which gives a reason why the topic was closed.

When we had "led by" displayed on the forum index we still had users posting in GH and pming the staff asking why topics were closed. Displaying this data does not change anything.