I purchased some, have my paypal receipt. And have not gotten it. I submitted a ticket 4 days ago and they requested more info 3 days ago (proof of purchase, paypal receipt number, etc.) and I got them that and haven't heard anything. Anyone else had an issue?

Have you checked to see at the bottom left corner in the little present box area.

Yes. Not there.

did you claim it from the character select screen? (where it says free transfers) then on the character itself?

I did the first step, believe I did it on the 2nd through the gift thing bottom left. And after I did it disapeared.

Maybe check your account to see if you have paid for the next month with it?

thats because it used it...

Bump

Sounds like you actually used to the time once you bought it instead of holding onto it and being able to resell it.