Quote (bioshocker @ Aug 30 2015 06:32am)
could you copy paste that ticket in here? like the image?
edit the names out ofc and all
gz mate
Blizzard Entertainment
To
xxxxxxx
Today at 2:37 AM
Dear xxxxxxxx,
The status of your Customer Support ticket #5209xxxx has changed to “Answered.”
You can view your ticket details or check its status by clicking the link below:
xxxxxx
If you can’t click the link above, copy and paste the entire URL into your browser.
This is the latest response from Customer Support:
Hello,
This is Game Master Peromack. I hope this finds you doing well ^.^ I understand you have some questions concerning the encounter you experienced with another player. I took the time to investigate this and would like to shed some light on the situation for you.
While every report is investigated and the appropriate action is taken, we generally never redistribute loot. In this case, I was able to grant the rare exception to redistribute the item to the winner which is you! Keep in mind that it is very unlikely that this is something we will be able to assist with in the future.
You will find the item has been awarded to your character and is waiting within the nearest mailbox!
Master Looter is not intended for groups with random players. It is intended for a Guild, because you are giving that Master Looter the trust to distribute the loot. I also advise that to not run pugs with Master Looter, there are some other loot methods which can be used that can possibly stop this from happening such as Need before Greed or Personal Loot. I personally prefer Personal Loot because the item that drops is intended for me alone.
I hope that this information is helpful going forward and congratulations on the mount!
(╯゚ ヮ゚)╯︵Ƹ̵̡Ӝ̵̨̄ƷƸ̵̡Ӝ̵̨̄ƷƸ̵̡Ӝ̵̨̄Ʒ Have some butterflies!
Thanks for helping to make Blizzard games the best on the planet, we couldn't do it without our players!
What does the “Answered” status mean?
- A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket.
What can I do next?
- You can click “Need More Help” in-game, after you view the in-game response.
- Or, you can choose the “I still have a problem” option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead.
If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket.
Regards,
The Customer Support Team
Blizzard Entertainment
If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/management/settings/change-communication.html>
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