The forum thread is this for anyone who wants to post/follow it:

https://us.forums.blizzard.com/en/d2r/t/d2-legacy-us-east-down-no-new-games-can-be-created-right-now/177009/17

Poor Bob the Janitor. He has so much cleaning to do before he can get to hitting the reset button.

Blizz support is a joke current ticket with blizzard support:

Ticket Status Update: Outage Escalation Log

[Player Ticket Submission] This is a ticket regarding Legacy Diablo II Classic from 2000, not Diablo II Resurrected.

The US East and West legacy realm is currently down. Every player attempting to join or create a game receives the following error: “No New Games Can be Created Right now.”

This is a widespread server outage affecting the entire community, not an individual account or client issue. Multiple players are reporting the exact same problem. You can view the active discussion on the official forums here: https://us.forums.blizzard.com/en/d2r/t/d2-legacy-us-east-down-no-new-games-can-be-created-right-now/177009

Please forward this to the classic server administrators so they can investigate and restart the US East realm.

[Blizzard Support Response - GM Rialaenurap] Status: Ticket marked as Answered

Hello,

Thank you so much for reaching out. This is Game Master Rialaenurap. You can call me Ria, and I’ll be at your service today (✿◡‿◡)

I’m really sorry to hear about the situation with Diablo II servers! I can totally see how inconvenient this must be given the fact that it’s affecting your gaming experience.

Upon double-checking, I see there are indeed multiple recent reports. Therefore, I highly encourage you to report it with all details on the forums to help our developers have a full review of the issue for further investigation.

Keeping in mind that these reports may not receive personal replies, yet they’re properly reviewed by the teams responsible for fixing these kinds of problems!

Should you have any other questions or concerns, please do not hesitate to contact us back, we’ll make sure to sort it out for you where we can.

Kindest regards~ Game Master Rialaenurap

[Player Reply - Ticket Reopened] Subject: RE: Ticket Reopened — Server Outage Escalation (US East Legacy)

Hi Ria,

Please do not close this ticket.

I am reopening this because directing me to the community forums does not solve a critical server outage.

To restate the issue clearly: The entire US East Legacy realm is completely down. Every player attempting to join or create a game is blocked by the error message stating that no new games can be created right now. This is a total server infrastructure failure affecting the entire community.

Since you have already verified that there are multiple recent reports of this issue, please do the following:

Escalate this ticket directly to the Classic Server Administrators or the backend engineering team responsible for legacy hardware.
Keep this ticket open until a representative from that team can provide a direct status update confirming that the server infrastructure is actively being looked at.
The community forum post already exists and is active, as linked in my initial ticket. We need an actual system administrator to investigate the server side and restart the realm.

Thank you.

[Blizzard Support Response - Automated Copy-Paste Template] Status: Ticket marked as Answered again

Greetings,

We know how frustrating it can be when your game crashes, freezes, or just doesn’t perform the way it should especially when you’re ready to jump in and play. Our goal is to help you get back to gaming as quickly and smoothly as possible. Below are steps that often fix these issues…

[Skipping 8 generic steps about updating graphics drivers, scanning game files, checking for PC overheating, and running as administrator on a local client for a server-side outage]

If these steps don’t solve the issue, our Battle.net Game Forums are a great place to connect with other players and developers who might have run into the same problem.

[Player Reply - Ticket Reopened] This is an automated template response that completely ignores the actual issue. Please hand this ticket over to a human Game Master immediately.

None of the troubleshooting steps you sent apply to this situation. Updating graphics drivers, scanning game files, or checking for overheating on a local computer will not fix a server side outage on Blizzard hardware. The entire US East Legacy realm is down for every single player. The error message is server side, preventing anyone on the planet from creating or joining games.

Please escalate this ticket directly to the Classic Server Infrastructure team so they can reboot the US East realm. Do not close this ticket with another generic template.

This post was edited by Anilator(A) on Jul 15 2026 07:38am

lmao blizzard switch to AI for customer service.... hilarious

to me its 2 ai responding to each other but wtv

Yeah I m using ai to respond.

thats gotta be some kind of ai on ai crime

updates to my ticket (blizzard help desk deflecting):

[Blizzard Support Response - GM Kuwuolupu] Status: Ticket marked as Answered

Greetings,

This is Game Master Kuwuolupu, but feel free to call me Kuwu!

I completely understand your goal here. You want to get the server back up so everyone can play. I love how much you care about the legacy community.

I want to be super transparent about how our roles work behind the scenes. As Game Masters, we do not have access to the server infrastructure, backend hardware, or game code.

Our developers rely on the official community forums to track and log outages. I know you already have a thread going, but posting your updates there is truly the direct line of sight for the dev team. It keeps everything in one central place where they can monitor the scope of the outage. You can access the specific board right here: https://us.forums.blizzard.com/en/d2r/t/welcome-to-the-diablo-ii-2000-community-forums/39

Thank you for your patience and for looking out for the community. If you need anything else, I’m just a whisper away.

Stay legendary, GM Kuwuolupu ¸.•*

[ME/Player Reply - Ticket Reopened]

Hi Kuwu,

I understand that as a Game Master, you do not have direct console access to reboot the servers or rewrite backend code. However, you do have internal communication channels, ticketing routing systems, and slack/teams networks to reach the operations teams. I do not.

Leaving a critical server outage to a public forum—where there has been zero developer response or action—is not a solution. The community has done its part by logging the issue. As the front line of customer support, the minimal effort we expect is for you to internally route a high-priority ticket or notification to the server operations team.

Can you please confirm if anyone at Blizzard is actually looking into this server-side outage? If you can route this up your internal chain of command and provide us with a status update, the entire legacy community would deeply appreciate it.

Thank you.

You should ask it what version of ChatGPT it is

sad that this is how they treat a 26 year old legacy.