Quote (badasses @ 12 Apr 2017 00:51)
lol here's one incident my friend ran into last year with United, he had a business flight to Chicago,where it required a transfer flight in between and the first flight got delayed so he completely missed his second flight.
United put him on a flight for the NEXT day and didn't pay for his accommodations and meals and when he wrote them an angry email they responded with we can give you a $50 flight voucher for your troubles and he told them to fuck off
These guys are so oblivious it's not even funny anymore
sucks for ur friend, oh well can't expect much when the ceo of united is a fuckin joke.
- basically says fuck off, im not sorry, but ok i am cos u know, just doing ceo things...
--> loses about 1 billion dollars overnight
- sends another apology probably written by his underlings
Dear Team,
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.
I promise you we will do better.
Sincerely,