nice work
build it

edit: what book do you use

This post was edited by Proint on Aug 15 2016 11:19pm

bovada atm

Got a small foundation.

I'm still pissed at 5dimes for changing my original bet from over 8.5 to over 10

Was it a live bet?

No. Apparently they made a mistake when I got in at 8.5

Instead of refunding the bet, 5dimes just changed my pending bet to 10.5. The game ended up going over 8 but not 10.5



I will try. I hope they don't pull the "our site, our rules"

This post was edited by QQL on Aug 16 2016 02:59pm

That's bullshit. You should fight it.

Support Agent
Catalina
Hello. How may I help you?

richard
Hi, I have an issue with one of my bet placed on this date
8/13/16 12:04am
I placed a bet on one of the baseball game when the line was Redsox/Dbacks OVER 8.5
The pending bet was changed into OVER 10.5

Catalina
Unfortunately there is no way for us to change a bet once it has been confirmed

richard
I got in the line when the bet was over 8.5

Catalina
There is nothing to check, all wagers are final after you confirmed them with the password

richard
Yes, i confirmed the bet when the line was over 8.5.

Catalina
Can you prove it?

richard
could you check the original opening line for that game?

Catalina
May I have the ticket number and a screenshot showing you placed the bet at the moment of the line being Over 8.5?

richard
390240528-1
My transaction history using the 5DIMES website is showing OVER 10.5. But that was changed from the original bet
Thats why would like the time of the bet to be taken into consideration

Catalina
Unfortunately we need prove of that, our system does not change bets, I really apoligize for the inconvenience
apologize*

richard
I would have if the system didn't change the wager status. But that is why im asking if its possible to check
the line at the time i placed it
8/13/16 12:04am
my friend said, 5dimes could have made a mistake with the opening line and changed it afterwards

Catalina
Unfortunately as I said, without prove there is nothing we can do, the only proof we got right now is the wager as it appears on your screen.

richard
but why wouldn't they refund/cancel my bet if the original line was what enticed me to bet on it.

Catalina
Sir the system does not change wagers
Remember that lines are moving constantly
that's why we recommend that you triple check before confirming with your password

richard
.. who takes screenshots of every bet they place if I trusted the system. Why is it that other bookkeeper services canceled the bets for others for this game, but not mine

Catalina
Sir as I said what you have is what you confirmed with the password, the system does not change wagers, please the next time double check your wagers before confirm with the password.

richard
I have the time of when the bet was placed, it should be easy to find out what the opening line was..

Catalina
the thing is, you cannot get the opening line, you get the line that is available at the time you place your wager

richard
Exactly, I placed it when it was 8.5
as did others
A lot of the bookeepers says that line was apparently a mistake
and changed it 10, canceled the bet to those that got in at 8.5
BUT instead for you guys, you changed my bet from 8.5 to 10 instead of refunding
Its unfair to entice people to get on a line, then change it by 2 and respond with "please double check the password before you confirm"


TLDR: they're not going to refund it. They want proof I got in at 8.5, the transaction history under their system shows 10.5 even though their system changed it.

The only thing I have is the date when i placed it, and screenshots from other ppl using other bookie that got in at 8.5 which they got refund.


I'm just glad it was only $20 and not higher lol.

This post was edited by QQL on Aug 16 2016 06:03pm

You got fleeced. Probably time to use another book if they're going to be that brazen about fucking over their customers.

This post was edited by Proint on Aug 16 2016 06:31pm

Thanks Yankees and Jennings/Ross.