hello,

the usb 3.0 ports no longer work after i restart my computer...only restart my computer.

i shut down and reboot they both work no problem.
i restart and neither work...i have to move my mouse to a 2.0 port for it to work. i then shut down, turn on and both are working again

anyone know what the issue would be?

You say the USB 3.0 ports no longer work. Did something happen between the time when they worked and when they didn't? Like a power failure, lightning storm, etc.?


Post a screenshot of Device Manager with View > Show Hidden Devices, check marked.

Other than a USB driver glitch, it might be a BIOS setting that changed. ?

sorry, they dont work if i restart my computer, as in go to start menu, hit restart.

if i shut down then power the computer back on, they work no problem. im using them right now

idk why it does that

That's what we are trying to find out. It would help if you answered the questions I asked, rather than explain English to me.


/e Did something happen between the time when they worked and when they didn't? Like a power failure, lightning storm, etc.?


I assume they USED to work, even after a restart, correct? If that isn't the case, then that is information we would need, correct?

This post was edited by Ghot on Dec 18 2017 11:14pm