I got a PC I'm working on for family.

It had Napster, which turned into Rhapsody, than about 3 months ago turned back into Napster.

He hooks an MP3 (Sansa Clip) player upto to autosync with his music.

Since the latest update 3 months ago when it turned back into Napster it no longer reads the MP3 or can auto-sync. Need help fixing this.

Napster vers 1.0.0.21

This from Napsters site didn't work

"For MP3 player synchronization issues:



To get your Sansa working again, you'll need to reset the Windows Media
DRM on your computer, and reformat your Sansa.

Sorry this is required, but Microsoft forced us to move our Windows Media
DRM server from Windows Server 2003 to 2008 and this has caused some
client problems with the DRM.

Please try these steps to resolve it:



First, disconnect your MP3 player from the PC.



To remove the DRM folder on your computer:


Run "Command Prompt" as Administrator.
(Start -> "Command Prompt", right-click, Run As Administrator.)
Type the following and press Enter: cd \ProgramData\Microsoft\Windows
Type the following and press Enter: attrib DRM (It should show something similar to: SH C:\ProgramData\Microsoft\Windows\DRM)
Type the following and press Enter: attrib -r -s -h DRM && rmdir /s /q DRM && attrib DRM
It should display: File not found - DRM
(This means that the folder has been successfully deleted.)


Next, run the Napster app. You should get a dialog to update Windows Media components. Click "Upgrade Now". When complete, click "Restart Now" to restart your computer.



While the computer is restarting, please use the MP3 player menus to
reformat your device.



NOTE: this will erase everything on it.



After your computer restarts, don't reconnect the MP3 player yet. Run
Napster, and it may need to restore downloads (shown on the left). Please
wait until that completes.

Then connect your MP3 player. When the device appears in Napster, click
on it and follow any steps shown. You should then be able to select the
playlists or specific tracks that you want on the device. It should then
be able to sync successfully."

This post was edited by Silenced_Matrix on Nov 19 2016 05:42pm

Looks like unit with windows 10 doesn't work anymore. Problem solved I guess.