ever since i signed up for comcast, i've been having packet loss issues for 3 months now. had 3 technicians come, only 2 of them knew what packets were. i've called customer support about 20 times and it's all the same shit 'reset your modem etc. etc.'

paying all my fg for a WORKING fix

i've tried everything that I saw on google and it didn't do anything





Sorry about the watermark lol i can't get rid of it unless i buy the software for movie making



using ethernet connection

This post was edited by Firaga on Nov 4 2016 04:30pm

Well first things first are you on wireless?

nope wired ethernet always

Prior to switching to comcast the connection was strong? New modem/router?

This is roughly the timeline:

Moved to new place, signed up for comcast.

Internet is perfect for 3 weeks

These issues occur out of nowhere, and persist for 2.5 months. Changed my modem once in this time, didn't fix.

One day, I completely lose internet for a day and I am on the phone with a comcast support on the phone for 3 hours, my internet miraculously comes back on. After that point, my internet becomes perfect again for 3 weeks straight

3 nights ago, the exact same packet loss issues come back. I changed my modem yesterday.




i've called comcast support about 20 times ever since these problems occurred...

Speedtest results always show good results. Doesn't have any indication of how unstable my connection actually is, as can be seen in this video.

This post was edited by Firaga on Nov 4 2016 04:34pm

Tell me one last thing, does the packet loss seem worse during the day?

nope. that is what I thought too, perhaps because I live in a city, the internet traffic might be a factor, but it wasn't. I get these packet loss regardless of whether I play late at night or during the day. And funnily enough, you can see other people typing and other people moving and stuff, I just can't move myself. This makes me think there's only an issue with outgoing packets.

Reinstall your LAN driver on your computer?

did this a while back but I supposed I can try again.

If that doesn't do it then there is something causing interference most likely in your house/area. Do you have any splitters or anything on the coax?

Also try straight connection from the modem to rule out the router.

This post was edited by Z97 on Nov 4 2016 04:51pm