So I'm running Windows 10 on my desktop. Yesterday the computer randomly froze, except for the mouse. ctrl+alt+del wouldn't work, nothing would move, but I could still move the mouse around just fine. I was running firefox and league of legends. After a minute a blue screen came up that said "your computer has experienced an error, we will restart for you" and showed 0%. I let it sit on that screen for a while (10 minutes, maybe a little more?) and the % didn't change. So I turned it off.

Now when I turn on the computer, the Asus logo comes up with the little whirling thing to show it's loading, then it goes to a completely black screen and absolutely nothing happens. I tried letting it sit over night on the black screen to see if it would load the windows sign in screen eventually and no dice.

So yeah, now I'm not sure what to do. I don't know if my HDD went bad or possibly my MOBO (I've tried restarting a number of times, sometimes it gets to the ASUS loading thing and just sits there and spins for several minutes before going to the blank screen).

Anyone have any insight on this or ways to fix it? Otherwise I'm just going to try and do a fresh install of Win 10 I guess from USB (downloading it now).

Also, I can get into BIOS before the ASUS logo comes up so I can get in there and change the boot disc and all that jazz. I don't have the Windows OS disc though (can't find it).

Any help would be super duper appreciated. If necessary I can reformat or w/e and lose everything on the computer but if I can avoid it I would rather not do that.

If you can get into the BIOS...

Just enter the BIOS, and the the F10 key to save and exit.
Try booting...if it works...good, if not...


Enter the BIOS, and usually in the last tab/section, look for: Reset to default settings. Do that, then the F10 to save and exit.
Try booting...

ok tried that. Sat on the ASUS loading screen for several minutes then popped up a blue screen that says "computer has to restart, we'll do that for you, if you want to know more search unmountable_boot_disc" or something along those lines. Then booted up right into the black screen.

when you boot into the bios do you see the harddrive?

Blue screens give you a number. That's what we need. It usually looks like 0x000000___


Here is the way to fix: unmountable-boot-volume

http://www.windowswally.com/how-to-fix-the-unmountable-boot-volume-error-in-windows-10/


This will usually work, unless ofc your hard drive is dead or dying.

where would I see this?

In the bios menu.
either with sata devices or boot priority.

try hitting f2 to bring up the boot menu
it should show your HDDs,dvd drives, flash drives.. etc

I have on the boot menu:
P2: HL-DT-ST BD-RE BH14NS40
P3: ST31000524AS
Windows boot manager (p4: ST31000524AS)

When I put in the USB with the windows 10 that I downloaded on it then it also shows: KingstonDatatraveler 2.0

all mobo's are different and that may not be how he accesses teh boot menu



how many hard drives do you have?

This post was edited by King Atrhur on Aug 31 2016 07:52pm