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#21
Feb 2 2017 02:13pm
Quote (Ghot @ Feb 2 2017 03:10pm)
First thing I would do is get your RAM running at the right speed. Unless you have 2400Mhz RAM, which the timings tell me you don't have...you probably need to go into the BIOS and use the XMP profile, which should set your RAMs speed properly.

HER comp definitely has faster RAM than 2400Mhz. The 16-18-18-35 timings tell us that.


The only other thing I can think of, is she may possibly has the ASUS Utilities installed. They come on the driver CD, and the Utilities, really shouldn't be installed.


Yeah I will make her clock her ram properly , but to be honest ram speed does not do that much. I will make her check for asus utilities and re-instal windows. Other than that I have no ideas anymore.
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#22
Feb 2 2017 04:13pm


Yeah, I would bet it's a software issue of some sort. Infection, OS corruption, drivers...etc.
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#23
Feb 2 2017 04:14pm
Quote (Ghot @ Feb 2 2017 05:13pm)
Yeah, I would bet it's a software issue of some sort. Infection, OS corruption, drivers...etc.


Yeah I am going to clean install windows and drivers tonight, hope that will help.

Thanks all!
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#24
Feb 2 2017 07:47pm
What kind of power supplies are you both using? Models and purchase date.
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#25
Feb 2 2017 07:53pm
Quote (AlphaOmegaX @ Feb 2 2017 08:47pm)
What kind of power supplies are you both using? Models and purchase date.


EVGA supernova 750 in hers, purchased early december, set up in early january (Was brand new and unused before it was put in the PC , and the PC was in the same condition

I am using a Cooler Master G750m , Purchased early january and put in as soon as it got there, id say january 5th.

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#26
Feb 3 2017 06:53am
I feel like this is the first thing I should have checked, but her CPU ratio8 instead of 39 is at and her voltage at around .7V . That could be an issue , her cores only go up to 800 Mhz. May have to fix that! hehe.

This post was edited by Bidoofando on Feb 3 2017 06:54am
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#27
Feb 3 2017 07:38am


Always nice to find something. :)


However, assuming her CPU settings were on Auto, then the CPU should speed up when needed.

If the CPU settings are on Manual with those numbers....then you may be on to something.
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#28
Feb 3 2017 10:23am
Change sata cables, if no worky partition the large HDD.
install windows to it and see if its better if so RMA your ssd

oh could also try another sata port.
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#29
Feb 3 2017 10:37am
Quote (Ghot @ Feb 3 2017 08:38am)
Always nice to find something. :)


However, assuming her CPU settings were on Auto, then the CPU should speed up when needed.

If the CPU settings are on Manual with those numbers....then you may be on to something.


I ran benchmarks and under heavy load (100%) the CPU is stuck at EXACTLY 800 MHZ , in her BIOS the ratio is at 8x , which means it cannot get past 800 MHZ AFAIK. I will make her fix that as soon as we have a bit of time.

This post was edited by Bidoofando on Feb 3 2017 10:37am
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#30
Feb 3 2017 10:48am
Quote (Bidoofando @ Feb 3 2017 11:37am)
I ran benchmarks and under heavy load (100%) the CPU is stuck at EXACTLY 800 MHZ , in her BIOS the ratio is at 8x , which means it cannot get past 800 MHZ AFAIK. I will make her fix that as soon as we have a bit of time.


yeah thats definitely not normal.

can I ask why you get her to fix it?
seems to me you know what your doing so why not fix it for her and be like her dear all done.
#alpha

This post was edited by King Atrhur on Feb 3 2017 10:49am
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