this doesn't work either, I go to page, click download, it downloads/installs, I restart computer, it finds new hard ware, click the wizard to install, says can't find software, this doesn't fix anything this is driving me insane

on the side of the case or front does it have a model number? Like Dell XXXX or HP XXXX ?

This topic can be closed now, simpsonboy77 has fixed the issue for me with remote access, my audio works perfectly fine, thank you so much