Hi,i am experiencing some problems with my computer shutting down at random times while D2r is loading.

This happens mostly when i am trying to join/create a game at the loading screen and rarely at the begining cinematics.

When i manage to enter a game the game runs smooth,not sure if this has to do with GPU,CPU or even the power supply.

any help would be appreciated

Do you use a Hdd or ssd?

I use an ssd

This is too hard. Someone else know the answer?

Post your PC specs

Would it be memory?

Google said this
it is a graphics driver-related issue. If graphics drivers are corrupted or outdated, your computer is prone to problems like keeps turning off when playing games. Windows OS doesn't keep your drivers up-to-date all the time. You should manually check for updates.Aug 10, 2023


This post was edited by Megatroniks on Oct 11 2023 03:00pm

post your pc specs. determine first if its a overheating issue or not. if not look to your power supply or graphics card for compatibility errors.

does this only happen with d2r? does your computer display this behavior doing any other tasks or running other games? is it an alienware?

Yes this only happens with d2r,below are my pc specs.

------------------
System Information
------------------
Time of this report: 10/12/2023, 09:19:39
Machine name:
Machine Id:
Operating System: Windows 10 Pro N 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: To be filled by O.E.M.
BIOS: F6 (type: UEFI)
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.8GHz
Memory: 24576MB RAM
Available OS Memory: 24538MB RAM
Page File: 9447MB used, 18674MB available
Windows Dir:
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab:

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon RX 6600
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x73FF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key:
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 20416 MB
Dedicated Memory: 8147 MB
Shared Memory: 12268 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported

use the AMD adrenaline system overlay to see if you are overheating. have you tried turning your game graphic settings down, turning vsync off/on, going into your computer system settings and putting into performance power mode/ low power mode.
Is that graphics card new to that system?

basically you are cpu bottlenecked. ur gpu too strong for your cpu. d2r is a pretty demanding game. I guessing you have pcie 2.0 on your mobo and your 6600 is pcie 4.0 x8.
Imo you would either have to upgrade your mobo,cpu,ram or get an older graphics card to improve performance. RX 580(PCI-Express 3.0 x16) would prolly give you a better time or a gtx 1080ti.

will try all these,also another thing that i forgot to mention is that when i power up my pc,most of the times it will stuck on the ''bios screen'' and i need to push a button from my keyboard and or mouse in order for the pc to proceed and go into windows,
not sure if its relevant.