Quote (PSPZorZ @ 19 Aug 2010 09:55)
Your action is too low. Meaning your strings are too close to the fretboard and do not have room to vibrate without hitting the frets and rattling.easiest way to raise your action would be to replace the saddle (which is the piece of plastic/bone that is slid into the body of the guitar where the strings come out) with a taller one. But seeing as you just bought it, I would call them up and tell them your problem and ask them to raise it for you (or send you a new one that has a higher action). Typically companies try to make customers most happy within the first 30 days of a purchase. For future reference, the best way to buy a guitar is to go to a guitar store and try them out to find the one before you buy it. That way you can hear how it sounds before you buy it, and you can see if the action is too high/too low for you. PS: when you raise you're action it will become a lot harder to hold the strings down. However you get used to it.
Vouch for all this.
Pehh, you can try a temporary solution; Try pulling the pin up holding the string @ bridge, but only a little. If you pull too much, the string falls off, naturally.
This should raise the string a little bit (1-2 millimetres only!!!), and fix the problem. Anyway, dont use this as permanent solution ^^