Why You Should Hate Ea T & C's - Topic

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May 19 2014 01:18pm

You are now ready to chat with Jombert.
Jombert
Thanks for contacting EA Customer Experience, my name is Jombert. How may I assist you today?

you
Hi Jombert

Jombert
Hi there thank you for contacting our live support. May I please have you first and last name and also the email address associated with your EA Account?

you
Sure Steven Plaza

Jombert
Hi Steven how can I help you today?

you
Well unfortunately i find my game being restricted due to the following.

you
Licensee also acknowledges and agrees that PunkBuster software is self-updating, which means that future updates will, from time to time and without any notice, automatically be downloaded and installed as a normal and expected function of PunkBuster software. Licensee further acknowledges and accepts that PunkBuster software may be considered invasive.

you
That is part 1

you
Licensee understands and agrees that the information that may be inspected and reported by PunkBuster software includes, but is not limited to, Licensee’s Internet Protocol Address, devices and any files residing on the hard-drive and in the memory of the computer on which PunkBuster software is installed. Licensee acknowledges and agrees that if Licensee does not want Licensor to collect and process such information, Licensee should not use the PunkBuster software. Further, Licensee consents to allow PunkBuster software to transfer actual screenshots taken of Licensee’s computer during the operation of PunkBuster software for possible publication. Licensee agrees that any harm or lack of privacy resulting from the installation and use of PunkBuster software is not as valuable to Licensee as the potential ability to play interactive online games with the benefits afforded by using PunkBuster software.

you
PunkBuster software is not as valuable to Licensee as the potential ability to play interactive online games with the benefits afforded by using PunkBuster software. This is surely a joke right?

you
Licensee agrees that any harm or lack of privacy resulting from the installation and use of PunkBuster software. This too
you

Hello? Are you thinking of a creative response...

Jombert
I understand well yes there may have been a lot of restrictions that pPunkBuster may have however these policies may only be altered by Punk Buster itself and the developers. Now initially PunkBuster is owned by a different department however it is still associated with our products such as Battlefield and other games if you wish I can provide you the link to PunkBuster and if you wish to dispute any of their terms and policies then you can definitely provide these feedback to them?

you
I purchased the game to play on your server. and not be restricted by some other form of 3rd party rubbish that compromises all my security. You as a company are directly liable as you bundle it within your T & C's this is wholly unacceptable. And citing some other software house as being responsible for it. You EA are responsible for including it as a Condition. Without accepting this PB security that compromises my entire system, i am only able to play sp or 2 player co-op. You are deliberately censoring how your products are used. Yes i may by the right to use the software i purchased. However as i will not install said Pb that you say is not down to your company but another one. It leaves me with less game than i paid for. And as such you are restricting how i use said software licence.

you
Therefore are breaching my human rights and yes that is true would you like the code that you infringe upon?

you
Dont dare say that it is not your fault, as a company you bundle said PB within the Binding Terms And Conditions. Deliberately making me opt in or just have say to be fair an 1/8th of the game

Jombert
Yes I do understand your point however these restrictions and changes that we make are an agreement between EA and our partners so in our in my level I am really unable to make these changes for you however I can still try take a feedback from you about these information that you have provided although again since PB as a whole is different company I can only provide a specific website if you really wish to give this feedback to them and in my end I can take your feedback for our development team as this is the closest way I can convey this information to them.All other agreement that our company makes will be decided by our higher department so I really wish I can provide any other causes of why such terms are given and what are provided to our players but I only limited information to this although I can offer my help to try getting all these feedback to our higher ups so they can be aware of our players issues with PB and our games associated with it

you
although again since PB as a whole is different company I can only provide a specific website if you really wish to give this feedback to them and in my end I can take your feedback for our development team as this is the closest way I can convey this information to them.

you
Again you're response hold no validity whatsoever

you
You keep saying other Company

you
But just because another sw house has built the front end of PB you yourselves at EA are delivering the service in Binding Terms & Conditions.

you
Which in now way exempts you from anything

you
they are in your Terms and Conditions not PB. it is a GAME requirement that it HAS to be installed. Regardless of what you say or how you dress it up.

Jombert
Yes I understand that part however it will be your choice again if you really wish to have this program be installed as again these programs are necessary for the game to work similar to other games and in order for us to maintain the game in its good status and also to put balance in the game such reuirement is needed and even if we wish to remove the program this is something that may need time to look for an alternative to replace such program to work with other games that we have so if we really wish to make these changes only message to our development team can make these improvements.

you
however it will be your choice again if you really wish to have this program be installed as again these programs are necessary for the game to work similar to other games and in order for us to maintain the game

you
Above is a contradiction. You say it is so You EA can maintain the game... Well PB is nothing to do with you as it is made by some other sw house, remember?

you
And i do not need it to play the game as i have sp and 2 player co-op. Do you honestly read what you type?

you
So there are so many contradictions in every statement you have typed thus far.

Jombert
I understand and I know I may not be able to answer all your questions as again these are certain decision that I have limited information about and the help that I offering is to try providing all your feedback about this matter as if there is something that our development can do then they will try to do to do it if it is necessary for everyone and for the stability of the game. I know you have a lot of information that you wish to provide any other restrictions that you wish to be corrected but again I am currently not equipped to specifically answer these inquiries especially for the agreement that PB and EA has and also the terms and conditions. That is why I am providing the options and the help that I can give.

you
No offence, but in what way have you helped me?

you
Have you enabled my purchase to be played fully without having to install Punk buster that you say is not down to you, but in the next breath say it is so you Ea can maintain the game etc etc.

you
Far too many anomalies i am reading.

Jombert
I understand your point but then like I explained earlier certain programs cannot be removed without causing the game to break and as offered earlier if you really for me to help, I can help getting this feedback to our development team as this would be in a level that I have scope with and I know this is not much of big hel like you would expect it, like me allowing you to play the game without PB but I am trying my bets to least get this information to our development team because if they are unaware of it then these information and complaints will not be addressed.

you
Er sorry but i am more than sure that a development teams as large as EA is will know every little detail and yet again you have not helped me.

Jombert
I'm really sorry about this but again if such feedback are not yet addressed then sometime it does take time for them ot be applied and time and resources are essential for them to make these changes and I am sorry if my help limited right now but then again this is the closest way that I can make this possible or considered by our development team

you
I understand your point but then like I explained earlier certain programs cannot be removed without causing the game to break and as offered earlier if you really for me to help. Again this is a blatant lie. as i am able to play the game unbroken in sp and 2 player co-op without PB.

you
I can play crysis 3 without Pb in sp and it is not broken, i played mw2 without Pb sp and guess what? That game wasn't broken either. So all i see is lie after lie.

you
T & C's and the Terms and Conditions of your Company are the issue

you
Pb used to be optional. Now it is a Requirement!

Jombert
I see, well initially there are some parts of the game that you have identified that PB is allowed to be disabled and initially this is important. However PunkBuster is required because since we have received a high level of report splaying causing in game cheats and exploit this program as a requirement already. So I know you wish for this to be played without the punkbuster but if it is needed then we really need to have it active and again if you wish for me to provide a feedback about this I can do that for you. But for now since it is there then only our development team can make this changes for you.

Jombert
If you have a certain idea or set up that you would like me to provide as a feedback that you would like how PunkBuster should be or can be sued then I can definitely take that feedback as a reference.

you
You EA compile the software with your games, so it is your issues not Pb front-end. It is your company who Make me the paying customer be faced with either a full game which i payed for with an install of Punkbuster, or a game not worth playing for the sp campaign without the install of Punk Buster. You have to admit that it is some what convoluted. There should be a WARNING on all your games, saying Punk Buster is nothing to do with EA sports directly, but to be able to enjoy your purchase YOU WILL have to INSTALL PB.

Jombert
I understand and yes I did check our store too that there is indeed no indication of PunkBuster would be required then if this is the case then I can definitely use this as a feedback for future if you wish for me to give a feedback about labeling games that require PunkBuster then I can give that as a feedback if you wish but for now i cannot be 100% sure of when this can be applied but I will d my best to give it as a feedback

you
I understand and yes I did check our store too that there is indeed no indication of PunkBuster would be required

you
Ok then i say again you are breaching conditions as a seller /merchant as the Most Important information is not even displayed

Jombert
I know certain products may not show or see the exact contents of the game as they are seen upon checking the content of the game itself however again if you wish for us to correct anything then I can take make a feedback about this.

you
however again if you wish for us to correct anything then I can take make a feedback about this.

you
The above was a joke no?

Jombert
All of the items that are sold in the store have enough information for our players to check these further and prior to purchasing games and playing any games our players do get to check our terms of service which I understand you have an issue with like I explained earlier that these agreement and terms and conditions are made by our higher department and in my level as much as I would like to change everything that you wish for me to do I really am unable to because this is a big part of the game that cannot be altered in my end. This is why I am offering to at least try making a feedback because this is something I am not equipped to fix or even alter in game.

you
All of the items that are sold in the store have enough information for our players to check these further and prior to purchasing games

you
I understand and yes I did check our store too that there is indeed no indication of PunkBuster would be required

you
Above are your words

you
So again another discrepancy.

you
Put me through to legal,please.

you
Toll free number in the USA please

Jombert
We do have a legal department and since I am not quipped to address your legal concerns. We only have one mailing address that you can send a mail to but this department of ours accept written mails. Would you like to get our mailing address for our Legal Department?

you
Yes please.

Jombert
I;m sorry I just want to confirm are you contacting us from United Kingdom?

you
No i am on a Virtual uk number

Jombert
And we do have local number for our phone support in our UK area would you like that too?

you
No i want the corporate head quarters where these Terms & Conditions are written. Not the Uk company, seeing how i am in USA why would i contact the uk head quarters?

you
Seeing how EA is not a Uk company except for taxes etc. I want the Corporate Head quarters where these were written. I do not want to have a protracted letter match with legal in the uk

you
I want to resolve this whole debacle as soon as possible.

you
Also in addition i want the lead security developer, whether they be at EA or at your subsidiary Punk Buster.

Jombert
I understand let me to locate for a phone number for our head quarters and see if we can get a direct phone line that you can use to talk with them.

you
Only in relation to my purchases, i care not for those stupid enough to agree to your EA's embedded PB software

Jombert
Hi thank you so much for waiting. I tried to look for a direct EA head quarters p[hone line that we have however I am unable to locate one directly to our headquarters but I did look for an option that you can talk with our offices via phone support in our US location. I kindly ask to please follow this article on the 7th bullet there is guideline where you can file a ticket and we would be calling you on your available phone number and once you get in touch with our support you can inquire more about talking with our our higher department if possible okay? This is the link again http://help.ea.com/en/search/?q=how+to+Ea#en/article/welcome-to-the-new-and-improved-ea-help-center/

you
No it is not ok, that i as a customer has to be subjected to this whole rigmarole. Over your poor wording, that you yourself admitted to.

you
But i can see that i will have a lot of trouble from here on out. All these transcripts will be saved for my records. Feel free to do the same. However my statements are not full of inconsistencies like yours are.

Jombert
I understand that yes there have been limitations to my support but I have provided you all the information that I can to help you with your case right now however these are the current contacts that I connect you over regarding these issues that you have and once you get to contact our higher support they will do their best to assist you further with this.

Jombert
Is there any other information or phone numbers that I can locate for you?

you
No thank you. Good day