Dear Nirjan,

Your ticket has received the following response:

Greetings, Nirjan,

We thank you for reaching out to Blizzard Entertainment support to help you with your inquiry! Game Master Areexoenah is summoned for your service!

It's an honour to have a ticket from a veteran and valuable player like yourself! I am really excited! \ ( ᗒ o ᗕ ) /
You've been with us for a while now, and I hope you stay with us much longer!

I see that you wish to refund Diablo IV, since the game is broken and you wish to get our money back.
I am sorry to hear that you wish to refund the game. (⇀‸↼‶)

I must ducate you on our Refunds Guideline Policy, which states that to be able to get a refund exception, the purchased item must not be older than 14 days from the purchase date. As well as the play time must not exceed the limit of 2 hours.

Also, a gentle reminder that all of Blizzard's product purchases are final, unless we get our players an exception from the higher tiers, and each account has its own investigation based on whether we can get our green light to refund or not. However, I assure you that I will be trying my best to fulfill your wish! (⌐■_■)ᕗ

I escalated your ticket to the higher tiers, being our valuable Blizzard family member, I was seeking an exception that would ignore one of the conditions, yet I was surprised to see that the purchase has already broken both conditions! ( ᗒ ᗣ ᗕ )
The purchase date is June 5, which is over the 14 days already! ("╯•ᗣ•╰)
With this, plus the exceeded playtime, play time is over 3, I am sorry to inform you that my attempt failed, and I was unable to get the exception to grant your refund. (⇀‸↼‶)

I know that this wasn't the reply you were waiting for, and once again, I sincerely apologize for all the inconvenience. I am sorry that a very important and loyal player like yourself had to go through such experience. ( ᗒ ᗣ ᗕ )
Here at Blizzard, we aim to provide the best experience to our valuable family members like yourself! Yet, at times, situations out of our control might happen that leave us unable to fulfill all your wishes. (⇀‸↼‶)

I wish you would accept my sincerest apologies. (*╯-╰)

Remember to never stray from the teachings of our Master: "We see light, we see darkness. We see balance.

GM Areexoenah.

did they really say ducate instead of educate? lmao

the AI made a typo? (⇀‸↼‶)
or is that just how the blue hair kids say "educate" now?
either way makes me feel old

+1

mate hopes are not gone yet



This post was edited by Spartacus160 on Jul 20 2023 11:03pm

Hope they make some big changes for the better!

after these many disappointments we deserve it



we are still unpaid beta-testers in the current state of game

lmfao

This post was edited by Spartacus160 on Jul 20 2023 11:10pm

all the faces in that wall of text makes me cringe

This post was edited by ekoe on Jul 20 2023 11:35pm

Just look how far blizzard reps have fallen.

Before:


Now:
(⌐■_■)ᕗ

Lol I remember that cool char from the chat channel

I was a silver guy with huge hammer

Haha that was you wasn't it😆

They were the most chattiest in the lobbies

This post was edited by ChocolateCoveredGummyBears on Jul 21 2023 12:20am