Diablo 3 Beta Opt System Check Tool Error. - Topic

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Aug 2 2011 04:41am

Its not really diablo related so i post here...

Downloaded the system check tool to get in the beta but when i run it and click send information I get:
"There was a problem sending your system information to Battle.net. Please check your internet connection, close all applications and try again. For further assistance, please visit Battle.net."
And redirects me to Support site with an error of:
"We are sorry, but we couldn't find any results matching your search term or the article you have tried to view is currently not available. "

What I tried is:
Disable Antivirus.
Disable Firewall (i keep mine disabled all the time btw)
Try in Safe Mode with Networking.
Redownloading the systemcheck tool many times, before every try.

I Have my Diablo 2 and D2 Lord of Destruction linked to my account in battle.net...
I DON'T use router for my internet.
Please give me a solution.... thanks in advance

iDGames

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Aug 2 2011 05:18am

Before sending the information, completely log out of your Battle.net account and delete your cookies. Afterwards, try again.

GrimsBlood

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Aug 2 2011 07:04am

Also, I had to install a new version of flash (I believe, might have been another program) and update it.

Viki96

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Aug 2 2011 01:52pm

Tried logging out of battle.net clearing cookies and even closing browser, didn't work...
I have the latest version of flash...

Viki96

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Aug 3 2011 03:25am

Anybody with a solution?

Reset

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Aug 3 2011 03:36am

Had this same issue last night

disabled anti virus/fire wall then redownloaded the tool fixed the problem for me

This post was edited by Reset on Aug 3 2011 03:38am

iDGames

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Joined: Dec 30 2005

Gold: 1,333.63

Aug 3 2011 04:46am

Out of Blizzard's official SystemCheck Troubleshooting FAQ:

Quote

One last troubleshooting step to try is to change the language on your Battle.net account to something different, and then switch it back to the correct language. This step resolves some extremely rare "jams" in the system. To access your language settings please log into Battle.net; choose the "Account" option at the top of the screen; choose "Settings"; choose "Communication Preferences", and then use the Language drop-down menu to toggle your language selection. Push "Submit" at the bottom of the screen to finalize your language change, and then repeat these steps again to switch it back to your preferred choice. Afterward, try submitting the beta opt-in again.

If you are still having a problem feel free to contact our Technical Support team.

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