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#1
Jul 22 2011 09:18pm
My wife forgot her password, attempted to recover, and got this e-mail.



There is no need to reformat, and I don't need any advice on keyloggers because she doesn't have one.

How should she go about recovering her account?
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#2
Jul 22 2011 09:22pm
You'll need her to submit another request. Make sure she adds as much information as possible to help prove that she is the actual account owner. Any details will help. There is no other way to recover her accounts besides the recovery form. :(
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#3
Jul 22 2011 09:25pm
Quote (Legacy843 @ 22 Jul 2011 22:22)
You'll need her to submit another request. Make sure she adds as much information as possible to help prove that she is the actual account owner. Any details will help. There is no other way to recover her accounts besides the recovery form. :(


Very well then. Thank you.
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