hope this help you
try all steps
1. Does your computer meet the minimum requirements to run Spiral Knights?
The *minimum* requirements are (may still change during preview):
Windows & Linux:
- Windows XP, Vista or 7
- Java 1.5
- Display 1024x600
- 1.3ghz processor
- Graphics: 64mb Video Memory. GeForce 5 series, ATI Radeon 8500. Latest video driver.
- Memory: 512mb for Windows XP or 1gb for Windows Vista/7
- 300MB Hard drive space
Mac:
- OSX 10.4
- Java 1.5
- Display 1024x600
- 1.3ghz processor
- Graphics: 64mb Video Memory. GeForce 5 series, ATI 8500. Latest video driver.
- 1GB memory
- 300MB Hard drive space
Note:
Laptops and Desktop onboard graphics controllers generally perform well below desktop video cards.
"I don't know where to check this"
Windows users, please do the following:
Click on the 'Start' menu and then click on 'Run'.
Type in "dxdiag" and hit 'OK'.
In the first tab ('System'), you will find the 'Processor' and the 'Memory'.
In the third tab (Display'), you will find the 'Approx. Total Memory' which is your video card memory.
"My computer system barely meets the minimum requirements."
Make sure you play on minimum resolution with low detail level to make game play as smooth as possible (see also step 5). Be aware that older, integrated or laptop video cards might also lack the 3D acceleration to run Spiral Knights, even if they meet the minimum 64MB memory requirement.
"My computer system doesn't meet the minimum requirements."
Sorry, you won't be able to play Spiral Knights. You will need to consider upgrading your computer hardware. If your processor is OK but not the video and memory then these are both fairly cheap upgrades that would give you significant improvements not just in Spiral Knights.
"Heck, yeah, by far!"
Good! Move to step 2.
2. Is your video card running the latest video drivers?
"I don't know where to check this"
Windows users, please do the following:
Click on the 'Start' menu and then click on 'Run'.
Type in "dxdiag" and hit 'OK'.
Clicking on the third tab ('Display'), you will find the 'Name' and 'Approx. Total Memory' of your video card.
The 'Name' will tell you which manufacturer's site you need to go to for a driver update. Make sure you pick the driver matching your video card name and Operating System!
Some of the more common video drivers: NVIDIA Graphic Drivers , ATI Graphic Drivers, Intel Graphic Drivers.
"Sure, I have the most recent driver for my video card!"
Perfect! Move to step 3.
3. Are you running the latest Java release?
"I have the latest Java release, but there's still something fishy with it."
The order of installation is often important: uninstall Spiral Knights, install/upgrade your Java and then reinstall Spiral Knights.
4. Do you have a firewall?
"I have the default Windows XP Firewall."
Add 'java.exe' and 'javaw.exe' to the list of allowed programs/exceptions.
"I have a hardware Firewall/Router"
Make sure traffic is allowed on ports 47624-47634 on both TCP and UDP.
"My firewall is fine, your server must be down."
That's very unlikely. But have a look in the Technical Support forum here to see if others have posted regarding login problems. Also look in the Announcement forum to see if we might have a scheduled maintenance taking place right now.
5. Are you getting a black screen/a malfunctioning full-screen/bad resolution?
You will need to try and set Spiral Knights to its minimum display settings:
Close Spiral Knights (if it's running).
Click on the 'Start' menu and then click on 'Run'.
Type in "regedit" and hit 'OK': this will bring up the Registry Editor. Warning: Please do not change anything else in the registry since it could cause severe problems.
Browse through the registry tree and expand to 'HKEY_CURRENT_USER\Software\JavaSoft\Prefs\projectx'
Double-click each of the below registry keys (if present) and type in the corresponding value:
display_mode = 1024, 600, 32, 60
fullscreen = false
render_quality = /L/O/W
vsync_enabled = false
Close the Registry Editor and start Spiral Knights.
6. The Windows Shotgun Approach
Assuming your PC meets the minimum requirements (see step 1), the below refresh/upgrade routine is likely to address most known problems in one shot. Please do the following steps in the exact order listed:
Uninstall Spiral Knights (if it was installed locally).
Install the latest video drivers for your video card (see step 2).
Download the latest java (see step 3).
Validate your firewall settings (see step 4).
(Re)install Spiral Knights