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d2jsp Forums > d2jsp > General Help > General Help Archive > Account Issues Please Help > Over 8 Days Still No Reply
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Member
Posts: 3
Joined: Jun 22 2011
Gold: 0.00
Jun 25 2011 06:01pm
about 8 days ago I tried logging in but was told my password was incorrect even though it worked the day before.

This is my account: http://forums.d2jsp.org/user.php?i=811175

as you can see my gold is still there and it hasn't been logged in since the last time I was able to, so I am sure that my account wasn't hacked or anything, and I have stronger reason to believe I just forgot my pw or got mixed up trying to remember it

I did the password reset to email, but I realized that I forgot what email I registered with my jsp account, so I also filled out a form for a full account recovery. Some hours later though, I remembered my email and logged into it... but I didn't get any emails from jsp to reset my password (since I tried to do that before I filled out a full recovery form), and when I tried to get it to resend a pw reset to my email there would still be no email at all. I know that it's the right email account because I still have the old JSP email in my inbox from when I registered the account--unless for some reason I changed my email and didn't remember what it was

I have already used account recovery form as well as the contact button, but I have waited over 8 days and I never get 1 reply.. please help me

This post was edited by CannotLogin on Jun 25 2011 06:01pm
Member
Posts: 8,042
Joined: Feb 2 2011
Gold: 69,537.73
Trader: Trusted
Jun 25 2011 06:12pm
Sorry... :(

The "Account Recovery" feature & "Contact" feature are the only options u have when dealing with Account Recvery's

It takes some time to receive a response from those feature, so plz try to be patient... PMing Senior Staff/Admins will not Speed up the process

Provide as much information about ur account as possible

Date orbs purchased, topics tracked, etc... U have to prove that the account is really urs
Member
Posts: 10,553
Joined: Aug 2 2005
Gold: 1,620.00
Jun 25 2011 06:12pm
Are you checking junk mail? Mine goes to junk mail for some reason.
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