My little cousin used the contact button because it seems his account was disabled. How long does it take for them to reply? He said it's been about like 3 days or so?

Use this :

1. Contact

Hey duckypku1,

It can take up to a week to get a reply back, however if it takes longer then a week to get a reply simply fill out another contact page located here: http://forums.d2jsp.org/contact.php