After fully reading this topic using the Contact feature and waiting patiently for a response is the ONLY option your friend has... As only Njaguar can help him/ you with this issue... Sorry

But keep in mind that the site rules state: if an account is Banned/Disabled it will not be restored

I highly discourage you/him from attempting to circumvent the site rules/policys & creating multiple accounts... As this will not help you guys in any way & May result if further actions being taken against your accounts