Quote (DaRkEnigma @ Nov 1 2021 05:33pm)

Interesting. Has to be a massive personality flaw I possess, because I always think stuff like this is user-error.


until, it happens to ME :O

Quote (GaikotsuXD @ Oct 31 2021 11:26am)

" Uridetz
You hear an angry muffled voice and then a hand shoots out of the ground in front of you. A disheveled but otherwise well preserved corpse drags it self out of the ground and begins to speak.

Thank you for contacting me. This is Game Master Uridetz, I am here to assist with your ticket. Sorry for the time it took me to unearth myself. Dirt can be heavier than it looks :D.

And sorry to hear you have lost some items, I know how important gear is in Diablo 2 in particular and how much effort it can take to get the perfect set. Unfortunately, There is no item restoration or rollback function in Diablo II: Resurrected. Customer Support cannot restore items at all either I am afraid. If your screen shot is meant to show they are missing it actually just shows they need to be repaired.

There are lots of ways it is possible to lose your items through death as well, especially if you die and then get new gear to help get your old get back and die again leaving a new corpse, as that will cause that to be your corpse if you log out and back in, the other corpse is gone forever. That is just one example mind you and something to be careful with, I have no way to tell what may have happened in your specific case.

If you believe there was a bug in this case, the best option would be to open a bug report about it through the bug report forums. https://us.battle.net/support/en/article/286476

Hope you have an awesome day! Thanks again for contacting me. :)

You watch as the Forsaken Game Master shambles off into the distance. Just as he gets to the crest of the hill you see his silhouette lose an arm, and hear muttering as he picks it up and keeps rambling on out of sight."

I hate Blizzard

Quote (HighChief @ Nov 1 2021 02:44pm)

wow
the part with:
"If your screen shot is meant to show they are missing it actually just shows they need to be repaired. " is infuriating.
Good luck getting your stuff back mate, but i highly doubt that will happen. Absolute incompetence in all sectors is blizzards new unique trademark.

Quote (GaikotsuXD @ Nov 2 2021 08:56am)

Yeah that was probably the biggest kick to the nuts. I was lost for words after reading that lmao.

Quote (HighChief @ Nov 2 2021 08:44am)

wow
the part with:
"If your screen shot is meant to show they are missing it actually just shows they need to be repaired. " is infuriating.
Good luck getting your stuff back mate, but i highly doubt that will happen. Absolute incompetence in all sectors is blizzards new unique trademark.

Quote (HighChief @ Nov 2 2021 08:44am)

wow
the part with:
"If your screen shot is meant to show they are missing it actually just shows they need to be repaired. " is infuriating.
Good luck getting your stuff back mate, but i highly doubt that will happen. Absolute incompetence in all sectors is blizzards new unique trademark.

Quote (TheLordofPie @ Nov 1 2021 03:24pm)

guy works for as customer support but doesnt know that red on the items means they dont have enough base stats to use them
Not that they need to be repaired lmao