How can one tell me one thing, and a different dealership tells/does something completely different?

I bought my car at Burien Chevrolet and i had some issues (horrid rattling in the doors/a-frame/dash, and bad alignment) that i needed fixed. So naturally I call where I bought my car.

They tell me 2 things.

1. Alignment is only covered under warranty from 500-7500 miles (my car was at 5800 when this happened)
2. The rattling can only be fixed by a specialist that they call in and schedule my appointment around his schedule.

So I was okay ill get back to you

I call a different Chevrolet dealership 5 minutes from my house and I tell him exactly what the Burien Chevy told me and he basically laughed his ass off and said the guys there lied to my face to not want to have to use my warranty


so I took my car into the chevy dealership 5 minutes from my house and they literally have 1 guy that did everything that Burien said they would need 5 different people for. plus the dealership by my house said he had never heard of a mile range limit for warranty coverage.


Does this happen often?

This post was edited by Wydz on Mar 17 2015 06:38pm

That's the way a lot of businesses work.

Shady ass people lol..at least now you know and your vehicle will be fixed.

stealership gonna stealership

Yeah, the dealership where i bought my car is 2 hours round trip.

They "fixed" my alignment once, literally 3 days later it was worse.

I love the guy that sold me my car, I'd definitely buy from him again, but the service department at that dealership is shady as fuck.

Plus when i took it in to have it looked at at Burien the first time, they said it'd be 4 weeks for parts + 3 days to fix

I took it to Speedway Chevy (5 mins from my house) and they got the parts in in 2 weeks and the dude ripped out my whole front interior and had it replaced in 4 hours this morning lol



thank god its a 2014 with a 4 year unlimited warranty and 5 year regular warranty lol

This post was edited by Wydz on Mar 17 2015 06:44pm

Dealership 1 was probably busier and/or simply didn't feel like dicking around diagnosing a rattle and doing an alignment.

I Know around here during spring breakup when they're servicing everyone's fleet they'll fuck you around booking a personal vehicle simply because the bigger shit is more $$

This post was edited by Thoriden on Mar 17 2015 06:46pm

Dealership 2 is actually a lot busier than Dealership 1 in terms of Servicing.

Dealership 1 is busier for sales.

This post was edited by Wydz on Mar 17 2015 06:45pm

Stealershits*

You can't really compare two different dealerships in terms of service because their completely different entities.

The two most likely scenarios are:

1. Dealership 1 has a bunch of cry baby techs that don't want to deal with squeaks and rattles.
2. Dealership 2 has already encountered a similar squeak/rattle issue as yours and was confident that it was the same issue you were experiencing.

If I recall correctly, my FC had a paper that explicitly stated that you have a certain mileage time frame to come back for alignment issues.

If a new car has an alleged alignment issue at my dealership, we drive it. Put it on the alignment rack and print you out a reading. If anything's out of the ordinary, we rectify the issue under warranty.
You then get "reimbursed" for the time lost with a PDI or whatever else.